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Hi Guys, Thanks for your replies and info... this is what I feared, however yes.. the customer should have liaised with us prior to replacing the CISCO.. Thanks Again : )

Hi Guys, I have a client who has decided to replace their CISCO Firewall/Router with Draytek Firewall/Router, as the customer has a 9608 handset which was connected using the on-board VPN Client Software, I am now having issues establishing VPN connection to the Draytek. Has anyone had any...

I have tested the ARS form with the following SCs, both of which return the same 'Silent' results: ? Dial . and 07N Dial 07N [applicable for GSM Gateway]

I will be returning to site and will post Monitor Results shortly. again, thanks for your feedback.

Thankyou for your response amriddle01, I am able to confirm that Secondary dial tone is disabled although i have enabled it (Network & System) in order to try and test, but the issue remains. This customer has 6x Analogue trunks (Temporary whilst awaiting BRI2 installation), they also have a...

Hi Guys, I have an issue on v7(23) whereby no ring tone is returned when dialling via ARS, however when making calls direct via the standard SC (? - . - Dial - Line Group 0) ring tone is returned as expected. Has anyone else experienced any issues when routing calls via ARS. Any feedback is...

Sorry guys, wrong forum.

Hi Guys, Heres a strange one. We have recently connected a 2n BRI GSM gateway onto an IP500 (v7-23). When routing mobile '07' calls via a standard SC (07N-07N > Line Group) ring tone is returned as expected, however when routing via an ARS form (07N-07N-Line group)no ring tone is returned...

Hi Guys, Heres a strange one. We have recently connected a 2n BRI GSM gateway onto an IP500 (v7-23). When routing mobile '07' calls via a standard SC (07N-07N > Line Group) ring tone is returned as expected, however when routing via an ARS form (07N-07N-Line group)no ring tone is returned...

Exellent, and many thanks. Ill keep my fingers crossed, hopefully should be ok.

Cheers Tom, ill have a dig through the Registry and see what i can do. Many Thanks

Hi Guys, A customer wishes to connect a Mass USB HDD to the existing CS PC where the Recordings are to be placed as the existing drive is almost at capacity (120Gb : ). Does anyone know the correct procedure to change the target destination, as i understand there is a Reg key that needs to be...

Thanks guys, But just so you know, i have disabled 'Data Execution Prevention (DEP), this has resolved the issue, no re-install was neccessary. Thanks Guys.

Yeah, have carried out 'Service' restarts in addition to a Server / Client restart, issue persists. Although i have read that this issue is most likely being caused by '.net'. I am recommending a complete remove / reinstall of: IIS > .Net > CCC as there does'nt seem to be a definative answer...

Hi Guys, We have a customer with an IP500 (4.2-20) running CCC. When the CCV tries to access the 'CCC Reporting' tool they recieve the following error message: "The underlying connection was closed: Unable to connect to the remote server." However the CCV works correctly, with no issues...

Oops, sorry guys, my mistake, but thanks for your help.

Hi Guys,Heres my sill question guys,On a KXTDA30, is there a way to simply lift the handset to answer the call, as opposed to actually pressing the 'Line' key?Any help would be greatly appreciated.

Hi Guys, Heres my sill question guys, On a KXTDA30, is there a way to simply lift the handset to answer the call, as opposed to actually pressing the 'Line' key? Any help would be greatly appreciated.

I am also assuming that you have assigned the Licence for your additional 8x PRI channels.

Cheers guys.