ARS issue on v7 (09) & (23)

[quasiplanter]

Hi Guys,
I have an issue on v7(23) whereby no ring tone is returned when dialling via ARS, however when making calls direct via the standard SC (? - . - Dial - Line Group 0) ring tone is returned as expected.

Has anyone else experienced any issues when routing calls via ARS.

Any feedback is greatly appreciated.

 

[amriddle01]

No, I have a few systems running that release all using ARS and ? shortcodes and ringtone is passed, both BRI and PRI.

If using ? . Dial to target ARS don't tick secondary dialtone

http://www.ipoffice.tel

 

[quasiplanter]

Thankyou for your response amriddle01,

I am able to confirm that Secondary dial tone is disabled although i have enabled it (Network & System) in order to try and test, but the issue remains.

This customer has 6x Analogue trunks (Temporary whilst awaiting BRI2 installation), they also have a BRI GSM gateway connected via BRI4 Daughter card.

1,
If the '07' Mobile calls are routed direct via SC to the Analogue line group, ring tone is returned as expected, but if if routed via ARS to Line group 10, you simply get silence, but the call does connect.

2, Direct '07' calls made into the GSM Gw also return ring tone as expected.

3, I have also set the '07' (mobile) ARS dial group to the analogue line group (group 0) as opposed to the GSM Gw group (group 10), this also returns Silence.

This is very unusual indeed.....

 

[amriddle01]

It is, what does monitor show?

http://www.ipoffice.tel

 

[quasiplanter]

I will be returning to site and will post Monitor Results shortly.

again, thanks for your feedback.

 

[amriddle01]

Not that it should matter as the call is connecting, but what is the shortcode in the ARS?

http://www.ipoffice.tel

 

[quasiplanter]

I have tested the ARS form with the following SCs, both of which return the same 'Silent' results:

?
Dial
.

and

07N
Dial
07N [applicable for GSM Gateway]