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on Avaya Definity G3r v11 multivantage how do you find the RFA system ID please? "Question - How do you know when you've run out of invisible ink???"

Avaya IVR Designer v 5.2 Within Table Editor in IVR Designer do you know of a way of searching within the tables or if not how we can export the table data into spreadsheet This would be extremely useful as I have serval thousand VDNs to upload! Thanks in anticipation!! Martin...

We have set up the 'MeetMe Conference' facility on our Definity G3r v11 but have experienced several line quality issues with international conference parties whereby the line audio level is extremely quiet such that the other party/ies cannot hear one another. Has anyone come across this too...

Can anyone please recommend a make/model of compatible analogue phone handsets they use on the Definity G3r v11 as we are struggling to find "off the shelf" units that work with MW (Message Waiting). most types we've tried use either 2 or 3 MW modes being High Voltage, reverse polarity, or...

Hi, sorry if I appear daft but I thought that there were only 16 ports on an analogue card & therefore only 16 pairs - are you sure that you haven't connected this to a digital card instead? (i.e. up to 24 ports/pairs) Tony "Question - How do you know when you've run out of invisible...

Do any of you guys have G3r tapes available? We're out of budget and Avaya (and partners!) want over GBP 500 each for them and we need about 4. Thanks Tony "Question - How do you know when you've run out of invisible ink???"

Thanks guys.....VES, please give me an email address to obtain costs & delivery details, thanks. Tony "Question - How do you know when you've run out of invisible ink???"

Thanks Stu4rtc - I jsut had a look at this however even with craft priviledges I don't see the choice for "change toll analysis" in fact not even "display toll analysis" although I can "list toll" "restricted" or "un-restricted" but obviously...

Thanks John, I'll give this a go and see. Cheers Tony "Question - How do you know when you've run out of invisible ink???"

Has anyone overcome the problem of obtaining system back up Tapes for Definity G3r (v6) at reasonable cost instead of the massive £500/each from Avaya & partners? Thanks Tony "Question - How do you know when you've run out of invisible ink???"

On Definity G3r - In the COR page 1, how do you access and amend the Restricted Call List (and Unrestricted) please? Thanks Tony "Question - How do you know when you've run out of invisible ink???"

Thanks Netcon, The only thing is we do have the switch communicating over the LAN via the LANGATE ASAI so could we talk to the switch via this? To explain what were trying to do: We have acquired a couple of spreadsheets that have macros to configure the Definity's vectors. this is apparently...

Guys, Do any of you know how to find/reveal the IP address for the Definity on a G3r v6? Thanks Tony "Question - How do you know when you've run out of invisible ink???"

We have Tiger 2000 v 2.0.6.2 - please advise how to automate "Recost" by using the "Scheduler" application (or any other) as this would require some script/commands to be auto sent, as manual user intervention is normally required in order to select & run the process & apply...

We have Tiger 2000 v 2.0.6.2 - please advise how to automate "Recost" by using the "Scheduler" application (or any other) as this would require some script/commands to be auto sent, as manual user intervention is normally required in order to select & run the process & apply...

We would use our Racal Wordnet Recorders' "Wordnet Workstation" application to find the call and get the call details which reveal IVR dialled digits. However, you might be able to pick this detail up from the CDR coming out of the switch. This should then be traceable on your call...

What happens to calls inbound to your Definity? do they complete ok and stay connected?........if not find out from your Telephone Network service provider what signalling protocols they are using (i.e. QSIG/q931, DPNSS etc.) and ensure that your Definity Trunks are set up correctly.. most...

Sounds like you could use the data that gets sent out for "External Call History" which gets pumped out to "Lucent CentreVu Explorer". This is a data warehousing process that collects all ACD based agent call handling activity (though not login/out info) and passes it via...

Hi, I agree with "telcoguy" that using a phone with console permissions (typically COS (Class OF Service)= 0) you should be able to use the FAC (Feature Access Code) typically #91 to deactivate as follows: 1]press a line/call appearance 2]dial #91 followed by the ext number you need...

Has anyone had any success in getting around the problem of Avaya demanding £500 per Tape?...our tapes are now throwing alarms as they're past their operational life (in Avaya's opinion!) and we ideally need to buy 20 replacement tapes, but our budget won't stretch to £10,000!!! These tapes are...