MOH Dead??

[killbox]

I have 2 music sources. The 1st is on the 22nd pair of my analog card, and my 2nd is on the 23rd pair. Tenant 1 uses music source 1 and tenant 2 uses music source 2.

Music on hold isn't working?? I've tried using different pairs on the board, I've tried reprogramming it. In COR to hear music is yes, all the proper stations, trunk groups, etc. are part of the right tenant. I've tried busy and release the ports. It did work? I don't know what's wrong??

Thanks,

Killbox

 

[dufus2506]

If you have an aux trunk card, I'd try attaching the moh sources there.

Depending on the source output impedence, (either 600 ohm or 8 ohm) you should connect the source to either an analog port or an aux trunk port.

Generally, if the source uses an 8 ohm output (typical of a standard speaker) you'll use the aux trunk port. If it has a 600 ohm output, you'll use the analog port. 600 ohm devices are usually designed to be music on hold devices.

If the device's output impedence can be changed, make sure it's set at 600 ohm if you're going to use the analog ports for music on hold.

Carpe dialem! (Seize the line!)

 

[archer1300]

This might be a Dumb question but you have checked the output of the player itself?

My music source is attached to my aux board using a universal coupler. If the coupler goes bad there will be no music.

 

[RTMCKEE]

if your phone has data privicy turned on, or the phone you are putting your call on hold with has data privacy turned on (page 2 of station form right side) you will not hear MOH, nor will you be able to service observe that station.

Likewise if you use the facility test calls FAC and dial the port number, and you have data privacy enabled, you will not beable to hear the MOH. (trouble shot my phone for an hour on that one)

RTMCKEE

 

[eveton]

Hi, sorry if I appear daft but I thought that there were only 16 ports on an analogue card & therefore only 16 pairs - are you sure that you haven't connected this to a digital card instead? (i.e. up to 24 ports/pairs)

Tony

"Question - How do you know when you've run out of invisible ink???"

 

[SF0751]

My analog cards (TN793) are 24-port with 1 pair (2 wires) per port.

Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[mikeydidit]

The older Tn746B packs were 16 port cards but newer TN793 and Tn793B packs are 24 port.

Mike Jones
LSUHSC

 

[killbox]

Hey everyone, thanks for the responses. I'm going to check the station data.

Yes the players are good. They work right up to the block.

As far as the ohms, the players were working on it ports, up until I put 10 extensions onto tenant 2.

Thanks,

Killbox

 

[dufus2506]

If you get really stuck, I highly reccomend buying one of these music on hold devices. They easily connect to an analog port for music on hold, and can be switched to match an 8 ohm or 600 ohm input.

http://www.onholdplus.com/products/6000series.html

We use these and unlicensed music files to provide music on hold. No moving parts. No license and royalty fees. No worries.



Carpe dialem! (Seize the line!)

 

[dufus2506]

This may seem like an obvious question, but did you remember to do the setup of the the music sources?

The command is "change music" to setup the music sources in a tennant partitioned PBX.

Carpe dialem! (Seize the line!)

 

[killbox]

Well, this is the thing, it was working for a long time witht this player, no problem. Is there something that I'm missing in cor or cos?? It has to be something. Everything was fine until I put a few people into tenant 2 and made some misc program changes to cor and ars.

Thanks,

Killbox

 

[killbox]

If I have to put it on the Aux ports, can I put more than 1 MOH source? Which pairs/pins?? What port numbers are they??

Thanks,
KIllbox

 

[dufus2506]

The music on hold source page does the programming for you. Do a 'change music' command to setup the different music sources. You should then be able to select them in the tennant pages.

It doesn't matter how you connect the moh source. It can be either trunk port or analog port. You should still be able to do (at least) 20 music sources.

Carpe dialem! (Seize the line!)

 

[killbox]

But what about using the Aux board like you said? That was my question on the pin outs and programming?/

Thanks,
Killbox

 

[dufus2506]

The aux trunk card has 4 ports. Check your documentation for the pinouts of a TN763 board.

If your system doesn't have a TN763 board, then it won't matter.

Carpe dialem! (Seize the line!)

 

[RTMCKEE]

If i recall the aux board has its ports on the "blue" pair of the first 4 c-3 blocks. That would be pairs 1, 4, 7, 10.?

Something like that.

RTMCKEE

 

[surplus]

Here is the link that shows the pinouts for various cards, to show you 1, 4, 7, 10 like RTMCKEE said, but the Aux Card isn't listed, however, the AUX card follows the 4 Port TIE with e&m signalling layout, in that in a paging application the orange and green pairs are used for contact closures.

http://support.avaya.com/elmodocs2/definity/def_r10_new/easy_3/OutputInstallMCC/InstallCabling3.htm

You mentioned that you made changes to the COR and ARS, have you double checked the COR to ensure that the default of yes for "Hear System Music on Hold" is still enabled yes and that COS has data privacy turned off as RTMCKEE said?

 

[killbox]

If you terminate it on the 1st port of the aux card, that's going to be for example if the card was in slot 1, 01a0101?

Yes the cor is set to yes and in cos, data privacy is no.

Thanks,

Killbox

 

[surplus]

Yes, the ports would be 01a0101 02 03 04 for that card.

 

[killbox]

Ok, there's no aux card. cos and cor are fine. I can't understand why this was working and now it's not! The wiring is good to the block, the player is good. Is there anything under the trunk groups or in a system parameter??

THanks,
Killbox