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  1. slopdog

    Call Center Monitor

    Thanks for your help, at least I have a place to start now :)
  2. slopdog

    Call Center Monitor

    how much is CCR? And is that something I can purchase and download? I will never understand the Avaya website...
  3. slopdog

    Call Center Monitor

    Hello, I am a small business owner handling all of my own IT and using IP Office. I have learned quite a bit on my own about IP Office and VM Pro, but definitely not an expert or even close to it. I can't afford to bring in the pro's on this, but I am looking for a way to monitor our small...
  4. slopdog

    Delayed Delivery VM

    Will try that too, thanks.
  5. slopdog

    Delayed Delivery VM

    Will do, thanks for your help everyone.
  6. slopdog

    Delayed Delivery VM

    Can you please provide some information on the debugging tool, have never used it before. Is it included with software or download? Thanks.
  7. slopdog

    Delayed Delivery VM

    Have been using this system for 5 years and never had this problem, then 2 separate users complained of the same thing the same week, so I don't think it is user error.
  8. slopdog

    Delayed Delivery VM

    IP 406 V 5 VMP 5
  9. slopdog

    Delayed Delivery VM

    Date and Time are ok
  10. slopdog

    Delayed Delivery VM

    I think I saw a post relating to this problem in the past, but can't seem to find it. Anyway, I have reports of voicemails appearing in users in boxes days after the message is left. Anyone have any idea where I should start looking for problems or what might cause this to happen? Thanks
  11. slopdog

    Voice Recording - Message

    Thanks, Just to confirm, i need to check both boxes next to the manual and auto recording mailbox selections? I am newbie, can you give brief explanation of contact store?
  12. slopdog

    Voice Recording - Message

    I have a question related to the auto recording/manual recording mailboxes. I have manager setup for manual recordings to go to the users personal mailbox, and the auto recordings to go to a hunt group mailbox that was setup for this purpose. Some how the auto recordings are going to the...
  13. slopdog

    IP 400 Install

    Nevermind, i am an idiot, was using the password for logging on to Manager instead of the other one. Thanks for all your help, and sorry to as a question that has probably already answered, but was desparate, thanks :)
  14. slopdog

    IP 400 Install

    Hey, thanks for quick response. I tried the upgrade, but get error "All selected units failed to transfer". There was one unit in red with check. Then get message "One or more systems failed to upgrade". IP office is installed on E: Drive, path to manager is correct when i check settings...
  15. slopdog

    IP 400 Install

    We had to replace our IP400 DS 16 V2. Trying to intsall new one but when phones are plugged in, it reads Please Wait... forever. On the configuration before the old one was replaced, it said version 6.1 (9) but new one is showing as 4.1 (31). Does this sound like it just needs the firware...
  16. slopdog

    Corrupt VMPro File?

    Ill put that one in my notes, hopefully will never need it, thanks ;)
  17. slopdog

    Hot Desk Users

    We have 2 locations, main location is IP 406, 2nd is IP 500. Locations are connected via dedicated line. My question is, If a user is set up on the IP 406 as hot desk user, shouldn't they be able to go to the 2nd location and logon as a hot desk user there?
  18. slopdog

    Queue Announcements

    Rebuild did the trick, everything seems to be working now, thanks for all your help :)
  19. slopdog

    Overflow Time

    I had to rebuild by voicemail pro installation and call flow as it was corrupt, once I did that, everything seems to be working now. Thanks for all your help :)
  20. slopdog

    Corrupt VMPro File?

    I am good to go, took a while but call flow is recreated and working properly, thanks again everyone :)

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