IP 400 Install

[slopdog]

We had to replace our IP400 DS 16 V2. Trying to intsall new one but when phones are plugged in, it reads Please Wait... forever. On the configuration before the old one was replaced, it said version 6.1 (9) but new one is showing as 4.1 (31). Does this sound like it just needs the firware updated? If so, how is that done?? I assumed it would just be updated automatically. Thanks

 

[robboardman]

using the manager application that you used to get the information upgrade the ds16 to the same version as the main unit, its under file advanced and upgrade

make sure the working directory points to

c:\program files\avaya\ip office\manager


Robb

 

[mattKnight]

Read this, especially the paragraphs on upgrading


Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[slopdog]

Hey, thanks for quick response. I tried the upgrade, but get error "All selected units failed to transfer". There was one unit in red with check. Then get message "One or more systems failed to upgrade".

IP office is installed on E: Drive, path to manager is correct when i check settings. Tried changing to C: as you stated just for the hell of it, but no luck.

Any ideas? Seems like it either cant find the files, or can't transfer them?? What are the files it is looking for anyway??

Thanks alot

 

[slopdog]

Nevermind, i am an idiot, was using the password for logging on to Manager instead of the other one. Thanks for all your help, and sorry to as a question that has probably already answered, but was desparate, thanks