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We have the same problem and also we can't blind transfer. Avaya has nailed it down to say yes its definitly the mis-match of the CLID buts its also a SIP packet header issue. Who is your SIP carrier? Ours is Sprint. The carriers will tell you not to do it, but an SBC of your own should give...

try asking in the Nortel Symposium call center solutions thread.

it works now! Thanks!

i have a signaling server and I have about 10 IP phones. Do I have to have the application server also?

In the NTP's is says the 1140 and 2007 support the redial and callers list. However the clt and rlt codes only work on the 39xx series. Does anyone know the key numbers and mnemonic for these features?

my vendor pointed me another way. turns out cpreporter can report the peg counts for options from applications.

I need to track the number of times someone presses option X in a call pilot menu. To do this I built a phantom TN/DN that DCFW to voicemail and set up a new application for this message only. It all works perfect, except the CDR phone number that comes thru for the call is the voicemail port...

corp directory will not affect call accounting. the corp directory doesn't change anything, it just provides a report based on existing database information.

if it was the idc then it wouldn't work when it was a phantom. I decided to make a non-did the dsc and then made the DID a phantom that dcfw to the non-did. IT WORKED! oddly enough, it worked.

We have a dial in server (RAS) that uses a telco t1 for service. I built a t1 on my 61c R4.5 and am able to provide T1 service to the RAS. Under the telco t1 config I have a DID that comes in on my main PRI route built as a phantom to route it off to the local number on the telco t1. Works...

does the NCOS of the phantom have the ability to call the LD number? It mist for it to work.

I've done this with the aastra and it works. its the only one I've found that works corectly, but the SUP has to carry a list of pos ID's to be able to use the observe feature.

to avoid the toll fraud and fix the issue, create a phantom DN that is dcfw to the long distance number then in the script use route call to the phantom DN

The desktop forward rule is enabled in the call pilot manager, but does NOT actually begin working until the user logs into mycallpilot and sets it there. This was emphasized many times in my applications class I took last year at Global Knowledge. Mycallpilot came with my CallPilot purchase...

I was told in a training class that I could put my cell phone number into my vmb in CP as an extension DN and check the auto login box, and that this would allow me auto login from my cell. It works for normal 4 digit DN's, but not the cell. I tried the cell with the area code and without and...

check the variable type to make sure its a DN variable and that its a global variable.

why not give the managers the agent performance report and show the manager that all though the agent was at work for 8 hours, they only manned the phone lines for 15 minutes........

Here is the FFC from ld 57 VTLN *4 VTLF *5

I have a 61c running 4.5 I've built the phantom loop. I've asisgned the FFC *4 to login *5 to logout Using an M3904 I built the 3904H tn prgming below.... Also built two 3904V Problems... 1. When I try to set the scpw I get a SCH that said I did meet the criteria yet to set this....what do I...

is your elan hub/nic working? on symposium try resetting the VSM service to resync the channels with voicemail.