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Hi, If the destination is an IP phone, check the VLAN config for the IP trunk and the IP phone of the destination system.

Hi, There is no need to reset the date of the CMS. You have to program a pseudo-acd on CMS and load the data from the tape on this pseudo-acd. Make sure you backup CMS before you start.

Guys, Thanks for the help, but I want to change the table used using CMS Supervisor only. How can that be achieved? regards, Jigar

Hi, Is it possible to change the table of the existing designer report? Example, the current report uses 'dagent' table. I want to have the same report use 'hagent' table. Thanks n regards, Jigar

Hi, I have designed a report using 'dagent' table. When i add a custom calculation AHT(ACDTIME+ACWTIME+HOLDTIME/ACDCALLS), I am not able to run the report. I get the error : data The column must be in the GROUP BY list. If I remove this calaculation from the query, the report runs fine. But...

Hi, It is rock stable and is very good on Telephony part i.e. managing trunks/agents. It does not have all the fancy reports that Concerto can throw at you. It has amazing tone detection rate, upwards of 95-96%. Jigs

Guys, Check the health of the IPSIs. The command is ' li ips'. The Health bits should show up as all '0's. If the standby IPSI by any 1 bit as '1', you will have to clear that error first. Jigs

Hi, Have you recorded the .wav file in A-law/mu-law? If not, then when you dial the announcement no. the call-appearance drops. Check this out. regards, Jigar

Hi, I am trying to design a custom report. On testing the design i get the following errors -19828 and -1213. These errors are not listed in the manual. What do these errors mean? Thanks n regards, Jigar

Hi Eliav, The DCE port is a serial port. Connect the cable to the serial port on your PC/Laptop and then open hyperterminal to capture the data. Jigar

Hi, On the trunk group form, there is a parameter called as 'Queue length'. The default would be 0. You can set the no. to give you the no.of callbacks required. Jigar

This error appears when the server is idle. No reports are being run.

It is a dedicated machine for BCMS Vu. The error appears any time. It is random. No schedules to run maintenance.

I get the following error message on the BCMSVu server. Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program Files\Lucent\BCMS Vu\BCMSVuServer.exe abnormal program termination OK When i click OK, the server application terminates and the u have to...

Has anyone configured IP phones(46XX) on Cisco Call Manager?

Hi, Does someone have any form field description of the command display internal-data callr? To arrive at this command we perform the following. We note the port no. of the busy trunk and then give the command : display internal-data trk-port XXXXXXX which is the trunk port. This gives us the...

Hi, I have dsa 1.8.03 and it has the option of Import data. Hope this helps. regards, Jigar

Hi there, The info. u r looking for is in the hunt group form page no. 2. regards, Jigar

I am trying to configure a T1 which is an IPLC between US and India. The service provider is MCI Worldcom. The IPLC terminates on Cisco IGX WAN switches. The IGX is connected to my G3R r9 on a DS1 card configured as E1. The IPLC is a immed/immed e&m circuit, dial address as DTMF, both way with...

Hi, type pkginfo and check whether you have the package 'oraint' installed. If not u will need the Oracle RDBMS integration floppy. Firstly u will have to get the mouse configured by mouseadmin command. Once this is done give a command 'startx'. This will open a GUI. Then type packageadd -d...