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  1. johnwtek

    Few second abandoned calls CMS report

    I guess it's possible you have a problem, but it's hard to be sure. IIRC, the busiest queue that I worked with did have maybe 10% of the calls abandoned, but since we could find no problems testing, and callers had no complaints, we didn't worry about it. (Of course, these were all mostly...
  2. johnwtek

    Few second abandoned calls CMS report

    The abandon time is important, because you want to know if your customers are getting tired of waiting for an agent to answer. If you have a lot of abandoned calls in the 1-2 second range, it may be a good thing, as this can indicate callers know that they will usually get through quickly, and...
  3. johnwtek

    Strange 911 Call

    Also, how about "Dial Access"? I've noticed that if I enable trunk dial access (to do test calls), they don't show up on our CDR.
  4. johnwtek

    General ACD and bridge ext. question

    Basically, an agent logs into a phone, not an extension. So, if an agents phone has bridges, only calls directly to the agent's phone's extension can be picked up from the bridge.
  5. johnwtek

    Display on8410D

    I've seen an 8410D look like that when it's station was set up as an 8403, for example. Check the station programming, possibly busy and release the station. Make sure the phone isn't defective. (Is this with all phones at the site, or just with one?)
  6. johnwtek

    Loging "In" or "out" of a hunt group plus call indicator

    A button like this "q-calls Grp: 48" will tell you how many calls, etc., are in hunt-group 48. But if your phone is a member of 2 or 3 hunt-groups, the button won't necessarily tell you which hunt-group the call is from. You will need to make your hunt-group name identify which...
  7. johnwtek

    Automatic Messages Waiting

    Here's one that works, 2nd page of the subscriber screen. AUDIX Active Alarms: w Logins: 2 display subscriber 7240 Page 2 of 2 SUBSCRIBER CLASS OF SERVICE PARAMETERS Addressing...
  8. johnwtek

    Simple but important question (ds1-alarm)

    Well, I just tried some of this stuff. I used a "btn-view" button to inspect the new buttons I made: "off-bd-alm" shows as "Off-Board DS1 Alarm". (Even though my R8 Admin's Guide describes that button with no mention of DS1. Typical.) But works great, thanks...
  9. johnwtek

    Trunk Access Codes

    Also some trunk types don't allow dial access, even though you can set it to Y.
  10. johnwtek

    xfr answrd bridged call to voicemail

    There's a couple of ways to transfer a call directly to voicemail. I have not tested, but it's possible one of these will make the header show the original caller. Here's the thread: thread690-649386
  11. johnwtek

    Automatic Messages Waiting

    ...need to clear the message indicator, then leave a new message in the mailbox? That's because Audix only turns on the aut-msg-wt indicator when the *first* message is received. If you add the indicator later, it will stay off until, (1) all messages are taken (you can just skip over them...
  12. johnwtek

    Reducing the incoming voice volume at console

    Are we talking sound volume? The 302 consoles all have volume up/down buttons. Also, the operator should be able to adjust volume on the headset (plug-prong) adapter, like the Plantronics P10. Are you using a different console?
  13. johnwtek

    separate messages for busy or away from desk

    There's also the quick and dirty way. Honestly, this is one of the reasons I've rarely used a custom greeting in Audix. Just set your vm-box to use the &quot;system greeting&quot;. If you're away, or have SAC activated, the caller hears: <recorded-name> is not available.... If you're on a...
  14. johnwtek

    hunt-group mystery

    That just might be it. RONA set to 4 rings sounds kind of short. (We use 10, although sometimes the customer may hear quite a few rings that way.)
  15. johnwtek

    Transfer to voicemail?

    &quot;Transfer + go-to-cover&quot; is great for the attendant, who might be answering a call to a general incoming line. &quot;Transfer #6 transfer&quot; is great for an assistant who has answered a bridged extension.
  16. johnwtek

    Daily Maintanence Form

    I like to use &quot;st he&quot; (status health).
  17. johnwtek

    Permanentizing the time/date display.

    I could swear our 8410's would also do this, but it quit working a few months ago. (The CallMasters and 8434's still work, though.) We're still using the same R8, G3si. Wonder if I broke it somehow? [ponder]
  18. johnwtek

    Conference call via programming

    How about an x-station, with a bridged appearance on each of the managers' phones. Then the supervisor just needs an autodial (or a busy indicator?) to ring that extension on each phone. Each manager just pushes the button to pick it up. Does anyone know how many people can bridge onto the...
  19. johnwtek

    Disabling mute button

    Wow, it works for 603E1 CallMaster IV also! Of course, since our help desk people answer computer questions, they need the mute button to blow off steam. But you never know, we might need it some day. Thanks!
  20. johnwtek

    Checking voicemail with 1 button?

    I have not tried this, but spotted it in the administrator's guide: Program a button as &quot;abr-spchar&quot;. The manual describes this as: Abbreviated Dialing Special Character: allows users to enter an associated special character [~, ~m (mark), ~p (pause), ~s (suppress), ~w (wait for...

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