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Hi I have a voicemail extension which has been working but now it gives a busy signal when dialed. Trace shows the call is ok, no errors. I have doubled checked the configs from hunt groups to trunks to aar conversions and everything seems to be in order. Has anyone encountered this issue...

Hi I have a voicemail extension which has been working but now it gives a busy signal when dialed. Trace shows the call is ok, no errors. I have doubled checked the configs from hunt groups to trunks to aar conversions and everything seems to be in order. Has anyone encountered this issue...

Never mind figured it out. Had an issue to do with FRL on the COR.

Hi, I have a problem in that I am not able to make outbound calls when logged in using my agent ID. However when using the station itself, I am able to make outbound calls. The COR for the station and Agent login are the same. When I run a trace on the station when making the call as an agent...

Hi watchdovr I am trying to come up with a script that can deal with various menu options for an insurance firm, could you help me out with this template for creating multiple menus. Kindly. My script without the menu works fine and I have also created options where if I press 1, it goes to...

Hi team, I am currently integrating Avaya CM 5.2.1 with Microsoft Lync using SES 5.2.1. My issue is I can't make calls both from Lync and avaya across the board. When I do a trace from avaya I get the following(see below) I have noticed the following about the sip invite SIP<INVITE...

Gracias, it worked when I put the bridged appearance as button 3. Thanks alot.

On SSA Button 1 CA Button 2 BA Button 3 CA Not sure how to go about checking in Monitor under DSS, a little help.

9620L

That is exactly how it is set: Button No: 2 Action: Bridged Appearance Action Data: ExtensionUsername 2 Immediate

Hi, I am trying to get bridged appearance to work with IP Office. Under button programming I have created appearance 2 as the bridged appearance and i can see it on the phone, but calling the number on the bridged, I can see it ring on the extension but not on the bridged appearance, not even...

I am using embedded. I will tell you that I fixed my problem by having the recording only under Menu Options. Now it only plays once which is good. But I would still like to know how recordings are stored i.e if i dial *8101,*8201,*8301 and *8401. Where are these recordings stored? I went into...

Hi I have set up auto attendant recordings and they are working well except for the part where the greeting relays itself twice. I went into manager and saw that this was being caused by the menu options recording, so I tried to put that as none but it now it plays an older recording. How...

Thanks tlpeter. It worked like a charm.

Hi guys, I would like to know, how can I change a user's security pin incase he or she has forgotten it in an IP office context. Tried changing the password under user but that didn't seem to work. I am using 9620 phones. Thanks

Thanks guys. Worked like a charm. Now I don't need to put a # at the end of the number. I just removed the ; from the 9N short code.

Yes I am using ; on my short codes. I will remove them 1st thing tomorrow morning and see how that works out. Thanks guys

Hi This might sound stupid, but can anyone help me out on why calls do not go through unless I end them with a # in IP office. I can't tell users to be ending their calls with a #. Thanks