IP office Call not connecting unless the number ends with # 2

[blinkman]

Hi

This might sound stupid, but can anyone help me out on why calls do not go through unless I end them with a # in IP office. I can't tell users to be ending their calls with a #.

Thanks

 

[mforrence]

Your shortcodes/ARS are not built properly.

 

[amriddle01]

I suspect you are using ; in your shortcodes and also dial delay count, either way it's shortcodes

 

[blinkman]

Yes I am using ; on my short codes. I will remove them 1st thing tomorrow morning and see how that works out.

Thanks guys

 

[amriddle01]

You can do that if you don't use dial delay count, or only use it in Ars

 

[wadjaw]

can anyone please explain to me what does the ; do exactly ?
Thanks

 

[amriddle01]

The ; symbol intstructs the system to wait until the dial delay timer expires before starting to send the digits to line, basically it forces en-bloc dialling as oppose to overlap (where digits are sent to line as you press them)

 

[blinkman]

Thanks guys. Worked like a charm. Now I don't need to put a # at the end of the number. I just removed the ; from the 9N short code.