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I think what Crowtalks is asking, is there any other way of grabbing SMDR other than from a CLI2. Are there any compatible devices as CLI2's are rarer than hens teeth?

Hi Chiden, The BCM400 has only 4 slots and you haven't said whether it has an expansion unit so tell us what is actually installed in to the unit and which bus they are configured to.

Thanks David but I don't have a drive to copy from only thr 4.0 GA imaging CD's

As I understand it to use the BIT imaging tool you need a code from Avaya. I am trying to bypass this system and image several harddrives.

Why are you using Ring groups? you can use auto-attendand with a CCR tree and the AA timers to offer a different CCR from the daytime one.

Hi All I am trying to image a new drive with a 4.0 GA set of imaging disks. I have Ghost 15 and I kind of know that I need this command ghost -clone,MODE=load,SRC=R:\40GA_BIT.GHO,DST=1,SZEE -ntchkdsk -sure -auto but I do not know how to use it. Has anyone got any ideas.

Thanks David

Hi, Someone has given me an imaged hard drive but unfortunately there are no drive letters and the first partition is ext2 and all the rest are ext3. I thought that if I patition and label a new drive then all I have to do is copy the partition by size onto the new drive.

Hi All, Does anyone know the drive letter, label and partition size of a hard drive for a bcm 400 release 4? Thanks

You have added agent and skillset licences but have you added the call centre licence?

Unfortunately it still means that someone has to administer the system in order to spread the load!! I suppose I will have to look for another system IP Office 500 should fit the bill. Thanks All.

Sorry people maybe I hav'nt explained properly. There are too many orders in the skillset mailbox for one person to handle at night because there are more orders arriving as the older ones are being dealt with so I thought if we could spread the load across 4 mailboxes each person would only...

Hi All, When the call centre closes about 100 messages arrive in the skillset mailbox to be dealt at night. Is there a way in which a hunt group containing only 4 mailboxes, cyclic hunting, can be set up for out of hours so the night staff can each log in to one of the boxes and deal with the...

I have only been able to test it on normal mailboxes. It is to be used with ICC so perhaps I should test it with the skillset mailbox. Thanks

The normal setup for UK would be to put your PRI on Bus 7, dipswitches 4 and 6 off this starts your lines at the lowest number. Check that the bus is set as trunk in Resources. For your DSM32, the 3.6 has single density Busses so you need to use 2 busses to make a 32 work. Use Bus 2 and 3 to get...

I'm still struggling with this problem. If I can't find a solution I will lose the deal

Is there any way messages can be forwarded to a group so that all 4 night staff get the messages into their own mailboxes?

My problem is that there are about 450 messages left at night so they need more than one person to access the mailbox to deal with all the traffic.

Hi Dasheen, I have tried it on a BCM400 and when one of the alternate dns log in the others say mailbox in use. Is there something new on the BCM450 Release 5?

Hi All, I am about to install a BCM450 Release 5 and have been asked as to whether 4 people can log into 1 mailbox to help deal with multiple orders. If it is possible how is it done?