BCM450 R5 Mailbox Login

[unclegeoff]

Hi All, I am about to install a BCM450 Release 5 and have been asked as to whether 4 people can log into 1 mailbox to help deal with multiple orders. If it is possible how is it done?

 

[Dasheen]

yes. assign mailbox to only one of the 4 mailboxes and assign the other as alt dn in that mailbox. I think u can have more than two ext listed as alt dn.

 

[unclegeoff]

Hi Dasheen, I have tried it on a BCM400 and when one of the alternate dns log in the others say mailbox in use. Is there something new on the BCM450 Release 5?

 

[Khosher]

Daqsheen is spot on.

I think it streches up to 5 though, not 100% certain, but you will see it on the mailbox admin page.

 

[Dasheen]

Msg for u will appear on all phones but only one can log in at a time.

 

[unclegeoff]

My problem is that there are about 450 messages left at night so they need more than one person to access the mailbox to deal with all the traffic.

 

[Khosher]

In that case, I woould suggest getting a unified messaging licence. All messages would be downloaded into 1 users outlook and they could then select 50 messages at a time and forward them to the other users mailbox. So if 450 messages were there in the morning, within a couple of mins that could be broken down in 5 users having 50 each.

I have never tried this personally, but don't see why it would work.

 

[unclegeoff]

Is there any way messages can be forwarded to a group so that all 4 night staff get the messages into their own mailboxes?

 

[Khosher]

I don't believe so. I could be wrong though.

I would be interest if anyone has gotten something like that working as it would be quite handy.

 

[unclegeoff]

I'm still struggling with this problem. If I can't find a solution I will lose the deal

 

[Khosher]

Unfortuately Nortel does not offer group mailbox feature as such. Some other systems do this well like Avaya IPO. I know you don't want to hear that. What are you competing against ? This may help as your competitors may be misleading your client.

Have you considered a skillset mailbox ? I am not sure if this allows more more than one simultaneous connection. It may do which might help you out.

May one of the other guys can confirm ?

 

[unclegeoff]

I have only been able to test it on normal mailboxes. It is to be used with ICC so perhaps I should test it with the skillset mailbox. Thanks

 

[Khosher]

Well there you go, definitely worth a shot. I can't see any other work around.