BCM 50 6.0 Night Services/CCR Tree

[Mullet_Rocker]

I have installed a new BCM 50 6.0 that replaced an old MICS. On the old system they had Night Services setup so that when a call came in when Night Services was activated, that call went directly to the CCR tree. I have setup the new system the same way <Ring group 002, with member = VM DN>. However, now when Night Services is on, it says, "<The person you have called is not available"><"CCR Tree recordings>". I do not want that first part....<The person you have called is not available>. I just want it to go directly to the CCR tree. Any Thoughts?

 

[unclegeoff]

Why are you using Ring groups? you can use auto-attendand with a CCR tree and the AA timers to offer a different CCR from the daytime one.

 

[SupportDude]

Sounds like the VM is interpreting something as digits.
Configure the AA to answer the incoming trunk to the desired table in 12 rings.
Assign a greeting to the table that has not been recorded and attach your CCR tree.
This should prevent it from answering during the day, but will answer immediately when the service is on and go directly to the CCR Home node.


-SD-

http://www.mysupportguy.net

 

[Mullet_Rocker]

Clarification: This customer had 3 Ringing Services Configured. Night, AM Ring, and VM. AM Ring is working ok. Night was setup to ring a specific group of phones and that is working ok. The problem was with the VM ringing service, and the problem was the same as indicated above.

Solution: I discovered that when the VM service was activated and a call came in to that particular line the recording <the person you are trying to reach is not available> was related the General Delivery Mailbox. I had it disabled. When I enabled it, it then gave me a different recording of <You have reached the General Delivery Mailbox......> and wouldn't go to the CCR tree.

This was all with AA not turned on for those specific target lines. I turned it on and set the rings to 11 and recorded dead air in Greeting 1 of Company Greetings. I then turned the service on and it worked like the customer wanted it to. SupportDude, thanks for the info!!