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Intelligent Contact Center - Not Enabled

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joshk

joshk

Technical User
Dec 13, 2004
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I have a BCM 400 4.0.
Installed keycode for skillsets and agents. In Element Manager under keycodes it shows both. And both as active. But when i go to Call Pilot Manager to configure the Skillset it says Intelligent Contact Center - Not Enabled. What am i missing?
 
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You have added agent and skillset licences but have you added the call centre licence?

 
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