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Thanks for answering obtsystems-we ended up deleting the voicemail on 102 and adding it back in and it works... so weird!

Hi I have an upfront Auto Attendant with options 1-5 1, 3, 4, and 5 work but when we press 2 for extension 102 the customer hears the hold tones but extension 102 doesn't ring. 102 is not on DND and you can call it internally and it will ring.

They want the business name to display so I can't delete it. Callers are seeing this ABC Company Adam 905-123-1234 (his real DID of course) I want it to show this ABC Company 905-123-1234

I have a BCM400 (sorry do not know the software release but it's a bit older). In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well. Now when this person calls out, it not only displays the business name, but it also displays my extension user name...

Thanks Firebird-I will go to the BCM forum.

I have a BCM400 (sorry do not know the software release but it's a bit older). In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well. Now when this person calls out, it not only displays the business name, but it also displays my extension user name...

So CarGoSki you are saying to do the leave in the VM Pro and not worry about the overflow timer in the HG. I will try that but I'm totally curious as to why I can get the other HG's to overflow to other groups but not to a group mailbox. Thanks everyone as usual!

Janni-specific customer request-it's an odd one that's for sure. Won't that affect the queuing times? IPGuru-yeah I played with it some more and cannot get it to behave the way I want so I believe you both are correct. Sounds like I'll just have to tell him that it just works that way...

I am working with 9.1 IPO. I have VM Pro answering my ICR for the queue. One agent in the queue. When that agent can't take a call, then after 30 seconds it's to go to a general delivery hunt group mailbox that I have set up. The HG has queuing and announcements. is this why it will not...

Thanks amriddle01-that's what the documents said as well but I tried it anyways LOL We are working with a client so have to get remote access to their switch in order to monitor it and that's what's on the sched for today. Will let you know.

It's PRI and they don't want twinning :( Inhibit Off switch forward/transfer is already unchecked.

I have an IPO 9.1.400.137-Have their direct number in the incoming call route (ICR) which terminates on their ext 225. In the forwarding tab on 225 they have Fwd on Busy/Fwd on No Answer/fwd internal calls going to ext 200 main receptionist. If they don't answer at 200 it goes into 200's...

When on a call and a second call comes to the phone it only tones. Is there any way to make it ring even if the set is off hook?

In Menu & Transfer CS1 in the No DTMF Input Operation I've set it to TR to EXT and made it 601.

I have a customer that has set up for their auto attendant to answer up front. The caller hear's "you have reached abc company, please hold while your call is being transferred, thank you". There are no options built in the CS just that message and then it transfers on the NO DTMF output to...

Turns out I had a corrupted file and a rebuild then a reboot fixed the issue.

That was it. She had an alarm on her system that our installer went out and cleared so all is good. Yeah I agree-no clue where to find this list

thanks folks!! Appreciate it!

Backup Voicemail? Stupid question but what does that mean exactly. She has Main HG VM and it's VM Pro.

8.0 Rls and I've seen G and OG but I've never seen S or SG. Any ideas? Set is working fine.