NCP500 with TVM50

[hgillis14]

Hi
I have an upfront Auto Attendant with options 1-5
1, 3, 4, and 5 work but when we press 2 for extension 102 the customer hears the hold tones but extension 102 doesn't ring. 102 is not on DND and you can call it internally and it will ring.

 

[obtsystems]

try to dial 102 when the AA answers, does it ring?

 

[hgillis14]

Thanks for answering obtsystems-we ended up deleting the voicemail on 102 and adding it back in and it works... so weird!