I have an IPO 9.1.400.137-Have their direct number in the incoming call route (ICR) which terminates on their ext 225. In the forwarding tab on 225 they have Fwd on Busy/Fwd on No Answer/fwd internal calls going to ext 200 main receptionist. If they don't answer at 200 it goes into 200's mailbox as 225 doesn't have voicemail and they don't want it.
However, when you call their direct line it just rings and rings it does not follow the forward.
I put in a fallback to 200 in the ICR but didn't work.
However, when you call their direct line it just rings and rings it does not follow the forward.
I put in a fallback to 200 in the ICR but didn't work.