I have a BCM400 (sorry do not know the software release but it's a bit older).
In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well.
Now when this person calls out, it not only displays the business name, but it also displays my extension user name plus their DID.
I do not want their extension name to display.
How do I do that with still getting the business name and DID to display?
Thanks
In Active Sets, I have put their DID number in the OLI. I have a name in the Business Name as well.
Now when this person calls out, it not only displays the business name, but it also displays my extension user name plus their DID.
I do not want their extension name to display.
How do I do that with still getting the business name and DID to display?
Thanks