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Interesting development, Under AA-->Lines, changed line 257 to answer after 4 rings and now it answers with the correct greeting...

Goes to GD after 6 rings as per DRT timer...

Thanks for responding Curly, VM is on. Business is open. CFNA is off on all backup stations. Weird huh?

Hi Curly, thanks for the response... During normal hours, it should overflow to the AA after six rings. In night mode, it should go straight to AA (instant answer). What's happening is the GD is answering instead of the AA in normal or night mode. I know this is an easy fix, heading for the...

Good Morning All, My client has a recorded greeting that should answer with "thank you for calling __________, if you know your party's extension.....", instead we're getting "you have reached the general delivery mailbox". There is one primary attendant and three backups (this is at a...

Thanks for the help everyone, this issue has been resolved! The issue was indeed with the LEC, they were blocking the variable OLI feature in the C.O. [afro]

We're supposed to be doing ISDN/SiP testing this morning with the digit grabber on the CO end. I should be able to provide much more info at that time. Is there a basic setup for OLI#s I am unaware of or perhaps a crib sheet that might help? As far as what has always worked in the past, I've...

I am heading to the site momentarily but what they told me on Friday is they can't see anything coming from our end except the primary BTN...

Good morning, I have a client with MICS 7.0 with PRI that is not broadcasting assigned OLI#s The "Send Name" feature under Hardware-Card-PRI-A is on. The telephones have OLI#s assigned. The DIDs have Caller ID set to yes. Comcast says there is nothing on there end prohibiting the digits...

AllWorxGuy: So what I did, was make line 158 Appear & Ring on set 100 (5 Appearances of BTN) and then on set 233 I made 158 Appear Only (5 appearances) and set line 199 (Private Line) to Ring Only. I set DRT to prime at 6 rings to the Voicemail Port (176), then I set CFNa on set 100 to 3 rings...

Thanks for your response, Curly, tried these settings but I'm still getting it wrong somehow using hunt group 002. The biggest problem I'm having is trying to do this during normal business hours, it's more than a bit hectic at the plant right now. *Cook1082: Are you suggesting leaving the...

176 is the first voicemail port

I currently have tandem ringing setup for 100 and 233 just to let them operate somewhat normally. I have CfNA on set 233 set to 10 rings for line 199 and 158 rings on both sets at the same time. The way we had it before it would forward after three rings to the backup operator and then...

Good Morning All, I had to perform a hand reload of a system this past weekend (after a software upgrade went south), everything is back up and running except for the backup operator hunt group. On set 100 (Main Operator) we have 5 appearances of line 158 (Appear & Ring) On set 233 (Backup...

I won't be changing any hardware configs, so we should be then. Thank you for your help guys! You're a Godsend! 💜

I have the PRI enabler code, it was entered after the upgrade, so long as the system ID doesn't change, I should be able to reinstall it. Is this correct?

I just installed the PRI key

Good Morning, I did an upgrade last week that turned into a disaster for my customer. A station module failed during the upgrade but unfortunately I backed up the system before realizing what had happened and we reloaded a corrupt backup of the program and now there are conflicts in the...

I should add, we are doing this upgrade in preparation for a PRI key install. We have purchased the PRI key but we ARE NOT activating or installing it until after the software upgrade is complete. Thanks again.

Good morning, I am upgrading an MICS 6.1 FC (with 80 stations) to MICS 7.1 FC tomorrow afternoon and I need a refresher / pep-talk..[bigears] I received a new 7.1 FC with a new NVRAM, the existing NVRAM is a Rls 02 but I definitely want to use the new NVRAM since its a Rls 04. If I remember...