Good Morning All,
My client has a recorded greeting that should answer with "thank you for calling __________, if you know your party's extension.....", instead we're getting "you have reached the general delivery mailbox".
There is one primary attendant and three backups (this is at a college), typically, if the primary is on break she can call forward to one of the alternates.
Incoming lines appear at the other sets but they do not ring.
We are using DRT to prime during regular hours 6 rings before going to Auto Attendant (VM DN 2181)
We are using Ringing Group 003 during non business hours, only the VM DN (2181) is a member of this group...
I have been down this road before but I keep forgetting the darned trick...
Any suggestions?
Thank you in advance,
Melissa
My client has a recorded greeting that should answer with "thank you for calling __________, if you know your party's extension.....", instead we're getting "you have reached the general delivery mailbox".
There is one primary attendant and three backups (this is at a college), typically, if the primary is on break she can call forward to one of the alternates.
Incoming lines appear at the other sets but they do not ring.
We are using DRT to prime during regular hours 6 rings before going to Auto Attendant (VM DN 2181)
We are using Ringing Group 003 during non business hours, only the VM DN (2181) is a member of this group...
I have been down this road before but I keep forgetting the darned trick...
Any suggestions?
Thank you in advance,
Melissa