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Will I lose my PRI Keys if I do a Sytem Startup?

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Missy8s

Vendor
Apr 19, 2011
108
US
Good Morning,

I did an upgrade last week that turned into a disaster for my customer.

A station module failed during the upgrade but unfortunately I backed up the system before realizing what had happened and we reloaded a corrupt backup of the program and now there are conflicts in the programming that can't be resolved.

We won't be changing any equipment BUT, if we do a system startup to rebuild all of the data, will we lose our PRI keys

Thank You in advance!

~Melissa
 
I have the PRI enabler code, it was entered after the upgrade, so long as the system ID doesn't change, I should be able to reinstall it.

Is this correct?
 
As long as your system configuration isn't changed before doing a STARTUP the system ID will stay the same and you can re-enter your PRI Enabler keycode. If the worst should happen and the system ID jumps, Avaya will issue you a recovery keycode.

Brian Cox
Georgia Telephone
 
I won't be changing any hardware configs, so we should be then.

Thank you for your help guys!

You're a Godsend! 💜
 
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