Good Morning All,
I had to perform a hand reload of a system this past weekend (after a software upgrade went south), everything is back up and running except for the backup operator hunt group.
On set 100 (Main Operator) we have 5 appearances of line 158 (Appear & Ring)
On set 233 (Backup Operator) we have 5 appearances of line 158 (Appear Only) and one appearance of line 199 (Ring Only)
This was the only part of the original programming I failed to properly document, of course...
Line 158 is in ring group 002 and is assigned to the Night Schedule, immediate answer at night, this works fine.
In normal mode line 158 is set as DRT to prime after six rings.
I keep trying but can't seem to make set 233 ring after three rings and overflow to the voicemail (set 176).
Any ideas guys?
Thank you in advance!
MERRY CHRISTMAS!
~Melissa
I had to perform a hand reload of a system this past weekend (after a software upgrade went south), everything is back up and running except for the backup operator hunt group.
On set 100 (Main Operator) we have 5 appearances of line 158 (Appear & Ring)
On set 233 (Backup Operator) we have 5 appearances of line 158 (Appear Only) and one appearance of line 199 (Ring Only)
This was the only part of the original programming I failed to properly document, of course...
Line 158 is in ring group 002 and is assigned to the Night Schedule, immediate answer at night, this works fine.
In normal mode line 158 is set as DRT to prime after six rings.
I keep trying but can't seem to make set 233 ring after three rings and overflow to the voicemail (set 176).
Any ideas guys?
Thank you in advance!
MERRY CHRISTMAS!
~Melissa