General Delivery Mailbox Answers Instead Of Auto Attendant

[Missy8s]

Good Morning All,

My client has a recorded greeting that should answer with "thank you for calling __________, if you know your party's extension.....", instead we're getting "you have reached the general delivery mailbox".

There is one primary attendant and three backups (this is at a college), typically, if the primary is on break she can call forward to one of the alternates.

Incoming lines appear at the other sets but they do not ring.

We are using DRT to prime during regular hours 6 rings before going to Auto Attendant (VM DN 2181)

We are using Ringing Group 003 during non business hours, only the VM DN (2181) is a member of this group...

I have been down this road before but I keep forgetting the darned trick...

Any suggestions?

Thank you in advance,

Melissa

 

[curlycord]

Is is going to GD right away every time or after so many rings?


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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Missy8s]

Hi Curly, thanks for the response...

During normal hours, it should overflow to the AA after six rings.

In night mode, it should go straight to AA (instant answer).

What's happening is the GD is answering instead of the AA in normal or night mode.

I know this is an easy fix, heading for the site now, should arrive within 30 minutes...

 

[curlycord]

But you didn't answer the question....is it going to the mailbox right away or after a set amount of rings?


________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

Soon as you login to 983 press 4 to see if Voice maail is ON
Make sure Forward Busy is off
Check 982 and make sure biz is open.
Make sure AA lines ring count is less than the CFNA on the ringing sets



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Missy8s]

Thanks for responding Curly,

VM is on.

Business is open.

CFNA is off on all backup stations.

Weird huh?

 

[Missy8s]

Goes to GD after 6 rings as per DRT timer...

 

[Missy8s]

Interesting development,

Under AA-->Lines, changed line 257 to answer after 4 rings and now it answers with the correct greeting...