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I have a client that uses Windows 2000 Pro (with all updates) and Outlook Express 6. There is no prompt for password at Windows bootup. Each time he opens Outlook Express to check email, it prompts him to enter the email server password. At that time, the checkbox for "Remember password" is...

In general, it is likely to be software until proven otherwise. I would look in the startup list (run msconfig) and get rid of everything that is non-essential. If the computer runs fine, then start adding things back in the startup group one at a time until the freeze happens again. That's...

Have you checked for spyware? Use Ad-Aware and Spybot (after updating the reference file for each) and delete whatever they find. Do you have an up-to-date antivirus program running? Make sure it is updated, and do a full system scan for viruses. When it freezes, does the computer screen...

Anyone heard of this problem recently? Outlook Express 6 (Windows XP) is opened, new email is composed (this is with a dialup connection that is OFFline - not connected to the internet). When the Send button is hit, the email immediately disappears as if it has been sent (regardless of the...

Answer - the client does not have Spysweeper running. He is using SpywareBlaster, which is a legitimate freeware spyware detection and removal tool. The problem seems to be related to the drwtsn32 file, but I am not familiar enough with that to know what is going on here. Any ideas are...

A client emailed me today with this question: -- I am having a minor problem. In windows explorer if I right click on any sub-folder in the c: drive the computer locks up and the cursor changes to the hour glass. At this point I bring up the task manager. There are always two entries of...

I agree, sounds like a memory problem to me. I had a similar situation a while back, and it seems like changing out the memory was what fixed it.

Depends on your system specs and what version of Windows you are using. I recommend www.tigerdirect.com (or ebay if you know what you are doing).

Have you checked for viruses and spyware?

It still sounds like it could be a memory error. Try each memory card in different slots. If there are three slots, and you have two of them filled, you might need to start them from the other end (instead of #2 and #3 slot being filled, it might be looking for #1 and #2 slot). You might even...

Norton Ghost should do it, but I have found Acronis True Image more reliable and easier to use - www.acronis.com

Is there power going to a CD drive? If there is an IDE cable going to the mobo, but the drive has no power, that could be confusing the boot process.

Also - quit using Internet Explorer. It is clunky, UNsafe and full of problems. A much better choice is Mozilla Firefox. Much safer to use, and NO pop-up ads. Download at: www.mozilla.org/firefox

Depends on the price, probably 25 - 100.

I am looking for a wholesale lot of USB flash drives that are around 16mb or 32mb. I can get the 32mb drives from Tiger Direct for $10 each but am looking for a place that has a ton of them and is willing to discount heavily in quantity. If anyone knows of a place, please let me know. Thanks.

I have a client who has Access. It has worked fine in the past. She has a Label Report that is supposed to print 10 rows of 3 labels each (I think it is Avery 8160, standard address labels). Now the labels only print 9 rows. The only reason I can see for this is that the bottom margin of the...

Can't tell you what the specific problem is here, but I can tell you that if you can see animated graphics and hear singing when someone sends you an email, you are opening your computer up for all kinds of potential problems. Sounds like some crap that Incredimail would send out - very...

It is a regular PS2 mouse. Thanks for the suggestion, I will tell my client to try that and let you know what happens.

Actually I don't think it is the mouse, since we have tried a different mouse and the same problem appears. Here is the scenario: At bootup, the computer goes to the desktop fine. The cursor is in the center of the screen and appears fine. However, when an icon is clicked (such as to open a...

First question is, could it find the access point BEFORE the reformat? Second question - is there a cordless phone in the house? Those usually operate on the same frequency (2.4 ghz) as a wireless router and it can mess up the communication between the two. Scott