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Platform is 600r Phil, the Phriendly Phone Man

We have (apparently) recently upgraded our desktops to Office 2010 (Outlook 2010)and now it seems that almost all our Call Pilot Desktop users, when opening Outlook, are requested to check their CPDT configuration. The Call Pilot server is being seen as off-line. I'm running CP Desktop ver...

...SYS DSBL - BOOT LOADING TO: ENBL TIME: 09:32:56 SDL7117 0000004B 00000003 0000A55A TMDI108 TMDI 44 0 2 DITI LNK000 .enl tmdi 17 MSDL001 .enl tmdi 44 0 2 MSDL006 .enl tmdi 14 MSDL001 . TRK136 48 0 10 3 * .* .* .* ABORTING DOWNLOAD... >ld 48 OVL306 Phil, the Phriendly...

We have run across an intermittent issue with our CCMS server (6.2, Win2008) in that every so often it stops processing historical data and dumps the files to an ERROR file instead of the intended DATA file. When we copy the stat files from the ERROR file back to the DATA file and restart the...

Go into LD 86 and in the RLB entry for Rt 2 respond to TOD with "X0". If you are getting a FB when you dial the ACOD for Rt 2, they are not working and your BARS are searching through every one of them looking for a trunk before it goes on to the next entry. TOD X0 will shut off that entry and...

Please post your ADAN for the two DCH. That's probably where your issue is. Phil, the Phriendly Phone Man

For some reason my historical data stopped collecting 2 days ago. - AACC6.2 - CS100E, rel 7.5 - The reports show the counts just petering out between 19:45 and 20:15. Has any one seen/experienced this before? If so, what was done to correct it. This has happened once before and the tech deleted...

For some reason my historical data stopped collecting 2 days ago. - AACC6.2 - CS100E, rel 7.5 - The reports show the counts just petering out between 19:45 and 20:15. Has any one seen/experienced this before? If so, what was done to correct it. This has happened once before and the tech deleted...

This is defined under procedures in Procedure 55 of the ICB NTP NN43001-558_02.02_ICBSI_FND.pdf Try that out, see if it works for you. Phil, the Phriendly Phone Man

We use the TFD, as well. There's just something about the IP sets and analog trunks that they just don't "play well in the same sandbox." Sometimes the IP set just won't release the ANLG trunk (grd or lop). Phil, the Phriendly Phone Man

A 3905 set has as it's primary device a headset, while a 3904 uses a handset. Something has to be plugged into THAT port on the set to be able to log into the Q. Phil, the Phriendly Phone Man

Have you built a new CDN for it in LD23? Have you added it to the Master Script yet? Phil, the Phriendly Phone Man

I would be interested in the answer to this, as well. I have 78 of them between 2 sites. Phil, the Phriendly Phone Man

We used SYMON formerly, now we use AlphaAmerican. Both of these applications reside on a PC platform and pretty much keep their inner workings to themselves. Phil, the Phriendly Phone Man

^^^what gwebster said. You have to use the Nortel version of the Polycom, the I2033, due to the firmware on the phone. Phil, the Phriendly Phone Man

That user class already has that option checked (allowed). I'm sure there is something small, but glaring me in the face, that I have overlooked. Phil, the Phriendly Phone Man

bump Phil, the Phriendly Phone Man

I agree, guys, this is not even close to any "best practices". HOWEVER, we didn't have any issues with this arrangement until we replaced all the M3904s with 1140Es and the Opt 61 with an CS1KE (DAMN, I miss TDM!) It is extremely intermittent, and I cannot replicate it on-demand (you all know...

...here can help me out. In a nutshell, intermittently, a connection between a loop start trunk and an 1140 set won't drop. Here's the scenario: * Caller dials 615-xxx-6271 (DID number on a PRI) * x6271 rings to an analog set port (opx 2500 for disc. supv.) 44.0.10.0 * half-tap to NICE logger...

Triton - I appreciate you sticking with me on this. If any one else out there might have another perspective, I'd definitely entertain it, as well. We already have desk-top messaging/fax working on many other mailboxes, but this is the only one that doesn't have a DTM client on it, since it's...