Enabling Message Forwarding Rule

[rpneal44]

Is there a way for the administrator to enable the MFR in a mailbox without MyCallPilot set up? I have a situation where I want all fax messages to a mailbox to forward to an e-mail address that is accessed via web-mail. Since the e-addy has no single designated desktop I can't set up the CP desktop to enable the rule. Suggestions?

Phil, the Phriendly Phone Man

 

[Triton101]

log into the mailbox and go through the prompts, one of them is to enable the rule.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[rpneal44]

Triton - I saw the one you're referring to, and it did not enable the rule. I tried it several times, to no avail.

Phil, the Phriendly Phone Man

 

[Triton101]

From the phone TUI(telephone user interface) not the callpilot manager screen.

Log into the mailbox like you would listen to messages and once you are in, one of the options is to enable the MFR.

If it's not available, then change the class, then change it back.

If you created the rule in for the mailbox in callpilot manager, you should have the option to enable it once you log into the mailbox.....

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[rpneal44]

Thanks, Triton101, I got the MFR enabled, but the message (fax) is not forwarding to the e-mail address I entered (yes, it is a valid e-addy). All looks to be in place, it's just not forwarding. Suggestions?

Phil, the Phriendly Phone Man

 

[rpneal44]

Since I can't edit my previous message, I will just have to post another one. Regarding the message (fax) not forwarding to an e-mailbox, does the CP have to have an e-mail addy to accomplish this?

Phil, the Phriendly Phone Man

 

[Triton101]

you would have to have the callpilot setup for mail delivery.
FQDN, SMTP/VPIM... etc....


Try it with a voice message see if that works first before you start working on the fax part. if the voice message is not forwarded, then you have an issue.

good luck.

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[rpneal44]

Triton - I appreciate you sticking with me on this. If any one else out there might have another perspective, I'd definitely entertain it, as well.

We already have desk-top messaging/fax working on many other mailboxes, but this is the only one that doesn't have a DTM client on it, since it's accessed via web-mail. Voice messages get to my PC many times daily, so I know the FQDN, VPIM, and such are working properly.

Phil, the Phriendly Phone Man

 

[Triton101]

NP.

maybe it's a class of service thing, i know that the Class can restrict forwarding messages to NON-Callpilot recipients.

Option:
Allow user to send voice messages to non-CallPilot recipients

maybe something int there?


__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[rpneal44]

That user class already has that option checked (allowed). I'm sure there is something small, but glaring me in the face, that I have overlooked.

Phil, the Phriendly Phone Man