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Ok that was the issue. I had removed the user. Then redirected the DID to make sure the call now went to a different user and calls were happing correctly. Then I rebuilt the user and change the Incoming call route the the user and it works. Thanks Telecomboy

I'll try that and let you all know.

I can't figure out what is going on. R11.0 W/VM Pro If an internal party calls Ext 8556 call goes through the Ext and rings the phone. (Normal operation) When you call the Ext 8556 DID number the call goes direct to the users VM box. I checked forwarding tab NO info in any of the boxes and...

Thanks I'll try that Mike

Hello All, I have a simple question I hope. I want incoming calls to ring the front desk then after 3 rings start ringing other phones and after 3 more rings answer by AA. I have built 3 Hunt groups. H1 has one user in it. H2 has 6 users in it. H3 has one user in it and that user is the...

I have a client running 9.1 software and is using VM Pro. They have a hunt group that has announcements turned on playing at the defaults 10 and 20 seconds. They want the option to give to the callers a chance to press a digit to go to VM for the group. How do I get that to happen? I don't see...

So if I understand correctly. If mobile twinning is active for the user this will forward a collective hunt group call to the cell phone?

Ok I understand why this does not work it is the ring type of the hunt group. It is set to collective. Sounds like an upgrade and mobile twinning. Thanks for your help.

I have a client that has a user that is part of a incoming hunt group. That user is Ext 222 and is moving out of state. They turned on call forwarding and check marked all boxes (except voicemail) entered his cell number. Here is the results: DID rings his cell. Transferred calls to the ext...

I am using SMTP.

I have the client 500 V1 with R9.0 software. They replaced the PC running VM Pro (old XP machine) with a windows7 machine and outlook 2007 on it. I installed the VM pro software and setup VM to Email and tested working. After a few days I got a call saying the email is not working. What I found...

Thanks for setting me straight on that.

Does anyone have a cheat sheet with the steps of upgrading a R5.0.20 500V1 to the current 9.1 platform? I know that some of the software needed to be stepped up as you upgraded. I just don't know the steps like if you are at 5.0 before you load 7.1 you needed to be at 7.0 and so on. Does anyone...

Ok thanks for the input I'll try that next

I'll try it thanks

I have a client that has just replaced the PC running VM Pro to a windows 7 machine. The program runs properly for a day or two then voicemail to email stops working. The VM still answers and takes msg's lights phones but just stops sending out msg's. I did some testing with the email program...

I have a two phones now having this problem. Problem is the the lights no longer light up. If you touch a button is call the person it should. It did work for a while the right way. Is their a station feature control to turn the lights off? It started at the receptionist phone and now it is...

We are using the VPN Client that is built on the phones. The last rev that was available for the release that is on the phones. No change still...having phone drop off that start working.

What are the first steps on solving the remote phones coming and going. I have enough license and VCM's to support up to 10 phones. Phones will stay up some days and not others. We had the internet pipe increased at the start of the year and then the remote phones really started acting up...

No, I thought it would just send it out to anyone from the SMTP server from XXXX@ABC.Com to whatever was in the email address of the user. How would one go about adding a second SMTP sever info into VM Pro? Then how would it know which SMTP sever to send out msg's thru. Sounds like this is not...