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Hi All. I am upgrading from 11.0.4 to 11.1.3. When I go to do the upgrade, I always fail, on what appears to be the password. I know what the password is to be sure, as it is one I always use. (This is a test system, so that is ok). Since it failed, I have tried doing an erase security...

Hi there. That didn't work... but on a positive note, my co-worker found somewhere that apparently is is an issue with R11.1.x.x vmpro software, and Avaya knows about it. So for anyone who comes after me, if you have the issue, stay at 11.0.4.x and everything "should" work normally. Thanks...

hi there. Have a little question. I am trying to log into my UCM with an Administrator Account but I keep getting "User Login Failed". I can see the UCM, I am able to web to the system, ping it, the whole 9 yards, but the vmpro client is a no go. I am using the client right off of the UCM...

Hi. Silly question. On my NS700, I have a week table with day and night time periods. The Automatic Time radio button is selected. If I call in, during the night, it seems to ring at the phone forever (there is no mailbox). If I put a key Day/Night on a phone and press it it works as I...

I'm having a trouble getting my holiday table to "kick in" on the day required. I have followed this document https://www.telquestintl.com/manuals/TelQuest%20International%20Help%20Sheets/Panasonic/Panasonic%20NS-700/NS700%20UM%20Holiday%20Settings%20for%20Auto%20Attendant.pdf However, It...

Hi Guys. If I am posting this in the wrong place, let me know where the right place is and I will post it there. I have to go and reset a password for a customer with an Option 11 and Meridian Mail. I've done password resets without an issue before, but this time when I dialed in, and I do...

Hi there. I did find the problem, and it was close to what you mentioned. After trying a number of things, and checking to make sure the old and new configs (to make sure nothing got corrupted after the reboot), it APPEARS the issue required a ... wait for it ... reboot of the phones (i.e...

Hi Guys. This is a good one. I have a customer that has always used 8N shortcode to dial out. And it worked fine. They had to change a UPS backup, so the systems were powered down, the work done, and then powered back up. Now, for some reason, if they try to dial out with 8N, which goes to...

Hi All. I have a VMPro Server 9.1, and it is getting full. So when I went to an Avaya SOLN 307224, and going through it, it says in case 4 to manually delete the files. OK. So I ssh'd into the VMPro, navigated to /opt/Avaya/oneXportal/X.X.X.X/apache-tomcat/logs and deleted some 2018...

Hi All. Need a little help here. I have / need the TDA / TDE PBX unified software running on my Windows 10 machine. Following another thread, I found the drivers suggested to be used with the Windows 10 machine, and added them in the location I created when I installed the PBXUnified software...

Hi Kizo. Just plain old analog lines. Regards

Hi there. Just need to know if something is possible, as I can't find anything in my documents. A customer is having a call forwarded to a night service, but they want the caller to see the number it is being forwarded to... yes I'm serious. Customers have such interesting requests.... I've...

Hi All. Ok, as promised, when I had a solution, I would share it. And I am.. or think I do... because everything seems to work now... in the try and let me know what is going on bad, if anything phase... 1) First thing was the disconnect timer had to be reduced to a SANE time 2000ms for 30...

Hi All. Just a little update. After adjusting the dms to a more ... sane ... setting, the voicemail boxes, NOT THE LINES, are still staying up after a call to an analog line. Not seeing anything blatently obvious as to why, I've gotten Avaya involved. When I hear something back, and when the...

budbyrd / jinx : I've been at this game for 30 years, so I know what you mean. But some customers worry at the hows and whys like a dog worries a bone. Sometimes they won't give up, so I give them a full technical explanation. That usually fixes things. Regards

Hi budbyrd: That was my plan, but you know how customers are... some have to be brought either a) fighting and screaming into an idea, or ... and I hate to use this word, as it isn't accurate ... tricked. But when I tell them "Hey, you can do it this way, or that way, but the other way will...

Hi All. To answer the questions, yes the lines are centrex, this has been verified. The lines are normally human answered, not auto attendant, so I might have to get "creative" with the user to get them to accept this. But, if the customer doesn't want this, then they are going to have to be...

Hi there. Silly question but you are aware you can only have 2 combo cards in a control unit, correct? I had to fight with one of my co-workers when they tried to put in 3 and he wouldn't believe what i was saying. (I think he is getting out of the hospital next week.... grin) Regards

Hi all. This is probably a silly question, but I can't see what I am doing wrong. Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office. I did a test on my captive system, and if I do the following: SC...

Westi. As to what they are smoking, uh, no comment. In their defence, the other DMS-10's (yes 10's) were set for 2050 ms. Maybe the stuff was good when they were installing that system (grin), but they say they have corrected it. So one I get the customer IT to get in touch with me for...