azrael2000
Technical User
Hi all.
I have a real brain scratcher here.
Avaya IP Office 500 v2 with embedded voicemail (R11_0_4_3)
A customer has an issue where when a call comes in, and it is picked up by a user the trunk the call releases fine.
But if it goes to voicemail, the call is held up. Never releases that I can see.
I've tried changing trunk supervision, disconnect timers, busy tone... if Avaya suggested it, I tried it.
Has anyone encountered this before, and if so, you have a fix?
Regards
I have a real brain scratcher here.
Avaya IP Office 500 v2 with embedded voicemail (R11_0_4_3)
A customer has an issue where when a call comes in, and it is picked up by a user the trunk the call releases fine.
But if it goes to voicemail, the call is held up. Never releases that I can see.
I've tried changing trunk supervision, disconnect timers, busy tone... if Avaya suggested it, I tried it.
Has anyone encountered this before, and if so, you have a fix?
Regards