azrael2000
Technical User
Hi Guys.
This is a good one.
I have a customer that has always used 8N shortcode to dial out. And it worked fine.
They had to change a UPS backup, so the systems were powered down, the work done, and then powered back up.
Now, for some reason, if they try to dial out with 8N, which goes to 50:Main, just like before, they get unobtainable. 9N - which has NO shortcode works fine to dial out.
The control unit has been rebooted and same.
I tested by unconditionally call forwarding the extension to my cell phone. Again, prefix with 8 and it rings forever, never calling out. Prefix with 9 and all is good.
I did a backup before the power down, so I can reload that, as a last resort, but this makes NO sense...
Any ideas?
Regards
This is a good one.
I have a customer that has always used 8N shortcode to dial out. And it worked fine.
They had to change a UPS backup, so the systems were powered down, the work done, and then powered back up.
Now, for some reason, if they try to dial out with 8N, which goes to 50:Main, just like before, they get unobtainable. 9N - which has NO shortcode works fine to dial out.
The control unit has been rebooted and same.
I tested by unconditionally call forwarding the extension to my cell phone. Again, prefix with 8 and it rings forever, never calling out. Prefix with 9 and all is good.
I did a backup before the power down, so I can reload that, as a last resort, but this makes NO sense...
Any ideas?
Regards