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Thanks for the additional info. This solved the problem this evening. A STAR for Teleco4321!!

Existing IP office 500 V2 running 8.79 firmware Slot-1 combo card v1 Slot-2 combo card v1 Slot-3 Digital 8 with ATM4 Slot-4 Digital 8 (trying to put new card here) Whenever I try to put a new digital eight card in slot for when I power the system back up slots three and four have no dial tone...

Yes, it will work BUT is not supported.

Yes, it can be programmed from x10 BUT NORSTAR MODE is not supported in US.

Its working as intended. There was a tech bulletin out several years ago that stated PRIOR TO upgrading backup all your files/folders to a different directory then install the new firmware. This way if you needed to downgrade you then point to the other folder where you have your backed up...

I've seen this issue before and the line that was run was stranded instead of solid wire. If that's not your issue, maybe try and replace patch cords and see if that makes a difference.

No known issues with paging on these phones nor the related firmware.

Thank you I’ve got all that working it’s just that when you call voice mail you create a SDN for the ace group. I did but when I call the ace group 289 the voice mail ports do not answer. So I know a second SDN needs to be created for the AA as well. Just don’t remember the specifics and it’s...

I have a Option 11 with CP150 Mini just installed and having trouble with SDN Numbers and VoiceMail. I’ve added the hunt group 299 as SDN but when I call 299 VoiceMail never Answers. If I call the main phone number then General Delivery Mail ox picks up. Anyone clarify the SDN programming for...

I’m replacing a failed mouradian mail with a call pilot 150 Mimi does anybody have the specific information that I need to program the ports and what I need to remove in programming so it doesn’t look to the net mail and it only looks towards the call pilot? The install maintenance manual does...

I have a Opt 11C cabinet with a CP-MGS and a Call Pilot 201i in slot 9. The Call Pilot Harddrive crashed the other day and I have installed a replacement 201i and re-imaged the drive, loaded keycodes, patches, etc and got it up and running however, the 201i refuses to talk to the CP and thus the...

The Basic Mode mimics the Partner Programming with the IPO Web GUI.

?You have limited options in BASIC. What you are presented with in software programming is all you get. Look at the options in button programming and that should answer the question presented.

1) In Voicemail Pro, did you Restart the service once the changes were made from LIFO to FIFO or vice-versa? 2) Did the user(s) you are testing with have their mailboxes cleared out, so no messages in their mailboxes? - Sometimes, even though the change has been made you also have to clear the...

Client is currently running Release 9.1.9 with Essential Edition and would like to know if they can have a supervisor monitor an agent in their hunt group then by pressing a button talk to both the agent and the caller or is this Advanced Edition thats needed in order to perform the basic...

After some really in depth searching on the USER level, I noticed that 2-users had FORWARD UNCONDITIONAL ACTIVATED but did not specify to where and the system obviously did not like that. Once I unchecked the forward unconditional then the Sequential Hunt Group works fine. The end-users were...

I have IPO 500v2 running 8,1(65) and calls ring into VMPro and then to multiple Hunt Groups. The Hunt Groups are all set for Sequential, which by Avayas definition should ring each extension in order, one after the other, starting from the first extension in the list each time. The following...

Get the highest level of upgrade then you can always run the latest version the system is licensed for and you can also run pervious release too. This is useful if you run into service issues, bugs etc. you can always downgrade to a previous release if needed. Either way you have to pay for an...

Thanks to all who contributed thoughts. Nice to know there are options and will pass info to client.

Customer has ip off give 500v2 on 5.0 and currently has 2-gates that are controlled using the Avaya contact relays to open the gate. Customer wants to add 2-more gates and also be able to open them with the ip office. Any suggestions or is this impossible?