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1 hr, 4 intervalshttp://files.engineering.com/getfile.aspx?folder=0d64288d-3818-4c8b-b167-7635a441e0b2&file=hsplitr14.zip

jimbojimbo, thanks for the valuable info. can you give a link to the CM7 Offer Definition that speaks to the MCC issue? It's not that I want to keep them it is just a lot of work to do at the same time as a CM5.2 to CM7 upgrade.

Read this: http://www.iaug.org/p/fo/et/thread=34370

Have you specified a Data Storage Allocation for the Trace data? From Supervisor, Tools\System Setup\Data Storage Allocation\Number of Agent Trace Records (0-500000)

Google says: Forward Your Calls 1 Press <feature> 11. 2 Dial your extension number. 3 Dial the destination extension number. 4 To cancel, follow steps 1 through 3, but dial your extension number in step 3.

CMS reports won't tell you detail information in general. The skill status real time report will show if an agent has signed in and done nothing as of yet. This is indicated by AUX0. If you require AUX codes it is an easy way to identify lack of activity. If the signon, go available for an...

The haglog table contains agent login information such as date time of login/logout. You can create a simple report showing logid & max(login), to find most recent login.

I would speculate that the issue is more likely related to the delay involved in logging in for each individual script. On a day that it fails you should look at task mgr and see how many versions of acsSRV or acsApp are running. Multiple copies mean that the scripts are stepping on top of...

The agent trace table is a circular table. New data overwrites the oldest data. Regardless of size chosen, eventually the data will be overwritten and lost. You need to extract the data and store it in a more permanent location. You can't put it back so any reporting will have to be...

I'm running ASA 6.0. Connected over the LAN to a CM5.4. System Maintenance Command Timeout set to 120 minutes. If you're going to leave ASA up and running you need to change this setting or your ASA session does get timed out. ASA doesn't close however, just your session. Doesn't matter if...

AvayaTier3, Won't ASA just timeout? Mine does if I leave it idle for too long. TelecomAdmin12, You should look into Windows Scripting. Probably not that tough to send the alt F, X to the ASA app when you want it to shut down.

You could schedule scripts to be executed via the Windows task manager. You specify the login/password to be used at time of execution.

some q's: what version of CMS on the server?, what version of Supervisor on the PC?, what version of Windows?,have you only tried to get it to run when your away with the Win Task Scheduler?, how frequently do you want it to run?

You mean other than support? Actually the Avaya website has change documents for all of the CM releases so you can peruse those and see what's new.

Without seeing your whole script it is hard to offer suggestions. I think it works when you single step due to the time delay you inject in the process vs operating at computer speed. Ever look at your task manager when it stops running? Are there many acsXXX threads? As long as you clean up...

BIS, thanks for the response. I don't have either of the two versions I mention. I am trying to find out which version of Apache they have from someone that does. I am at AES 5.2.1 and know the version I have.

Can anyone tell me the version of the Apache HTTP server that comes with either the AES 5.2.4 patch or AES 6.2? I need to find out if either addresses a security vulnerability that can cause the server to become unavailable due to load. The vulnerability is CVE-2011-3192.

stupid question but you did purchased a recorder that accepts straight Avaya DCP from digital phones? That what you diagram shows. Years ago we had an analog logger that required we convert the digital DCP data in stream before sending it to the logger. I don't think it is a voltage problem...

The scripts should be changing the skills. Obviously the PC where the scripts are scheduled to run needs to be on. You need to set up the logon information in Supervisor for these scripts. If you are R16 I have heard/read a lot of issues with auto-scripting. A KISS approach would be to give...

Am I correct in assuming that a warm transfer is one where the agent stays with the caller and the cold transfer is more of a blind transfer, ie <transfer button><destination><transfer button> and the call is gone? If so, agent trace information shows the difference what I describe.