How do I use Trace by Location Report

[HazelEyre23]

Hi,

I am trying to use Trace by Location Report, however when I pull it, it produces a blank report.

I have added the member of staff to the Agent Trace. I have read forums that have stated I need to wait, however how long do I need to wait or am I missing something out.

I am fairly new to Avaya so any help would be appreciated.

Thank you

 

[jfh9219]

Have you specified a Data Storage Allocation for the Trace data? From Supervisor,
Tools\System Setup\Data Storage Allocation\Number of Agent Trace Records (0-500000)

 

[HazelEyre23]

Hi,

thank you for your response.

the Number of agent trace records is set to 100000.

thanks

 

[jfh9219]

Read this:

http://www.iaug.org/p/fo/et/thread=34370