Avaya Partner system

[mutantx]

How do I disable call forwarding from the main 18 button phone? When calling into the location, it rings busy and automatically forwards to another number.

I have read feature code #4 is Call Forward - cancel. THis is not working. Any information on these older systems would be much appreciated. The phone was some how inadvertently put into this call forwarding situation and user does not know how they did it......I just need to turn it off.

 

[jfh9219]

Google says:

Forward Your Calls

1 Press <feature> 11.
2 Dial your extension number.
3 Dial the destination extension number.
4 To cancel, follow steps 1 through 3, but dial your extension number in step 3.

 

[mutantx]

there is a number you can push on the phone to take it out of dnd? What is it?
I have an older Avaya Definity system. It is like #2 or *2 ....or something like those key strokes?

 

[ZeroZeroOne]

https://downloads.avaya.com/elmodocs2/partneracs_r4/456804_2.pdf

<feature> 01 is do-not-disturb on the Partner system.

 

[mutantx]

I am not on a partner system. I am working on a Definity system. Thank you for the reply though.
It is a 8410D phone and seems like dnd is activated. You can call out on the station, but when you try to call it, get a beeping tone...like dnd. I am assuming this is the problem, as it is only this 1 station with problem. I have tried deleting it from the system and tried swapping out the 8410 hardware.

 

[dialtonebone]

Your thread subject says Avaya Partner.

You are now saying Definity? I'm confused. If it's a Definity do a "displ fea" and see what pops up for call forwarding. Those are your codes.

What do you get if you do a status station and a list trace on a failed call? Please post your results in the

code tag for readability

 

[ZeroZeroOne]

Ah. Sorry, the thread title threw me off.

status station should show you if send-all-calls is active.

status station 1042                                             Page   1 of   7
                              GENERAL STATUS
     Administered Type: 9608SIP            Service State: out-of-service
        Connected Type: N/A            TCP Signal Status: not connected
             Extension: 1042              Network Region: 1  
                  Port: S46040        Parameter Download: complete
           Call Parked? no                 [b]SAC Activated? no[/b]
      Ring Cut Off Act? no
Active Coverage Option: 1            one-X Server Status: N/A

          EC500 Status: disabled   Off-PBX Service State: in-service/idle
   Message Waiting:
   Connected Ports:


  Limit Incoming Calls? no

 User Cntrl Restr: none                        HOSPITALITY STATUS
Group Cntrl Restr: none                     Awaken at:
                                             User DND: not activated
                                            Group DND: not activated
                                          Room Status: non-guest room

Run List usage extension xxxx will show any off-pbx-station programming or other such stuff.
List call-forwarding will show if that got activated somehow.

To find the feature access codes:

display feature-access-codes                                    Page   3 of  10
                               FEATURE ACCESS CODE (FAC)
             Leave Word Calling Send A Message: 
           Leave Word Calling Cancel A Message: 
   Limit Number of Concurrent Calls Activation:        Deactivation:
               Malicious Call Trace Activation:        Deactivation:  
         Meet-me Conference Access Code Change:  
          Message Sequence Trace (MST) Disable:

 PASTE (Display PBX data on Phone) Access Code:    
  Personal Station Access (PSA) Associate Code:        Dissociate Code:    
        Per Call CPN Blocking Code Access Code:    
      Per Call CPN Unblocking Code Access Code:    
                    Posted Messages Activation:        Deactivation:    
                  Priority Calling Access Code:    
                           Program Access Code:    

       Refresh Terminal Parameters Access Code:    
              [b]Remote Send All Calls Activation: *11    Deactivation: #11[/b]
               Self Station Display Activation:
                     Send All Calls Activation:        Deactivation:    
         Station Firmware Download Access Code:

Yours will likely be different.