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thank you very much. I will play with this a bit.

The call center managers asked if I can put a column on their daily/monthly reports that show a longest wait time? They have reports for avg time, and such but wanted to know how long the longest wait in queue was. I can submit for our corp people to make the report, but that could take weeks...

thanks, that is kind of what I thought, but needed to confirm. Thanks again.

Hello, I have been asked to create a report for the call center. They have a problem with agents wasting time, and want to know when they arrive for work in the morning, and more specifically they want to know when the agent actually was ready to take their first call. I can pull reports from...

Thanks Stinney, I will go in and take a look. I submitted for our Corp peeps to make one for us, but they havenet even responded to the ticket yet, never mind actually start working on it. I can do all sorts of things in vector programming but not good with CMS at all. I will report back...

you are just checking for string length.. right? how about changing line 25 to 25 goto step 53 if AT = #

if all of your extensions are in the 6xxx range, then do not have an option 6 in your menu, have 1-5 and 7-9 as your options, then when you check for input, if it is a 6, you know the caller is trying to enter an extension, so you can collect the other 3 silently, and concatenate them together.

if you collect 1 digit, but the caller presses multiple digits, the extra digits are stored in buffer, so you can use it later. if you have vector variables, you can concatenate the digits, I do that to allow the caller to press 1 digit for the menu promp, but also to dial the direct 4 digit...

when you want to use the second digit, just use a collect 1 digit after announcement none then process that digit how you want to...

Hi All, I currently have a designer CMS report for multiple skills daily report. (I did not make it, someone in corporate land did) The local call center manager would like me to change it, and corp is putting me off since they have a huge project and deadline to meet. Basically when we put...

AWESOME!!!! Thank you very much. I sent this in to the corp office 2 months ago and was told that they didnt have the time and to give them a PO so they could hire Avaya to create one for me. This worked PERFECT! Thanks again.

I created a vector that routes a call to a separate vdn for each button press. Now I need to aggregate the data. Right now, I run 20 separate VDN reports (historical, skill-monthly), one for each vdn, and then manually put the data together. I would like to make a custome report that takes...

change step 4 of vector 46 to 04 goto vector 10 @ step 6 if unconditionally

Hi Everyone, I have a couple of questions regarding the service hours table. We have many locations and time zones, the main server is in Central, and I am in a location that is eastern. WE use tenant partitioning and locaitons, Our location has a time xone offset of +1 We also have the...

Hi All, One of our call center managers asked me if this was possible.,..... Currently we have close to 30 skills coming into the call center, and have a custom report, showing the calls per 1/2 hour interval, showing abandon, offered, connected, etc. The time intervals run down the left...

Thanks Stinney, just what I needed to know.

let me re-phrase, or maybe i should start a new thread... CDR is not an option right now due to the small amount of calls that it can keep, and I dont have the ability right now to export incremental reports. The call center manager had two questions for me,, the first one has pretty much been...

thanks Avayaguy, one more related question if I may. the real-time reports shows a timer for the current action, ie. on call, timer counts,,, put call on hold, timer resets to 0, and starts counting again,, un-hold and talk to caller, timer again resets to 0 and begins counting... on a...

Is there a way in real time reporting to see the total time on a call, even if the agent changes states? Agent takes call, (timer starts), agent places call on hold, when the agent goes back to the call, the talk time resets to 0. Is there a way to have the report show total talk time? CM6...

I will find out what console the attd is using and get back to you. Thanks for the quick reply.