Determine if users has a button active

[Zen216]

Hello all,

I have been asked if I can provide a attendant with the ability to see if a user has call-fwrd or SAC active, before they transfer a call to that extension. Currently they have a busy-ind light, but that only tells them if they are on a call, and they would like a bit more control.

Is there a way to determine if a user has SAC or call-fwrd active, or a specific button on their station active?

They are running CM6.

Thank you

 

[1a22ip]

What kind on Console are you using? My Console has a Busy Lamp Field adjunct. When the extension lite is flashing the set is SAC'ed or Call FWD. If the lite is solid user is busy. If the lamp in out the phone is on hook normal.

Pic below

http://comtalkinc.com/images/26A1_DSS.jpg

Hope this helps
ED

1a2 to ip I seen it all

 

[Zen216]

I will find out what console the attd is using and get back to you.

Thanks for the quick reply.