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We're using SIP into our ShoreTel/Mitel on prem solution. We have 2 providers and they both operate slightly differently.... Also having to use a SBC to deliver act as a go between between the switch and provider. Works well enough but I do miss the cs1k days, proper kit and a proper solution...

Have you checked the Automatic Off-Hook Preference in the user>Personal Options section in Director? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

Ok, so we are only recording on extension side rather than trunk side so makes our solution a bit simpler.. CallGuard System Overview CallGuard is an add-on to your existing call recording system. It is a simple and neat solution which allows you to meet PCI DSS guidelines banning the storage...

Hi We're using Callguard PCI. Seems to work well. there's a usb device that sits between the agents headset and handset. This is controlled by a small application on the users PC's and sorts the DTMF. the unit also acts as a usb keyboard. There's also a server that sits infront of our call...

Agree entirely - I've just decommisioned an old option 11 rls 25.40 with Mer mail and symposium express 3.. Has worked faultlessly for years with very little intervention, but now deemed too old to maintain.. It's been replaced with a IP office v2, which is fine but it just feels like working...

Hi, check the trunks section in director - go to trunk groups and see if it's been set in the DNIS map It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

Hi All, Anyone had any experience of using this? IS it just yet another cloud offering? or is there any benefit over other cloud provisioned services? It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

Hi, As far as I'm aware there's no direct capability for RAS. generally speaking if you want to get to the cli of the switches it has to be via the director server or a server with the ipbxctl exe on it, you can then use putty ro the like to get to the switch. You can remote boot the switches...

Hi, It's found on the ShoreTel Director server and is part of the rls14 build Should be in all programs/shoretel It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

No point in trying to combat it.. I just fall back on the thought that (at least in the company I work for at the moment) if the data network is down no-one really gives a monkey, but as soon as there's a voice issue everyone cares... It's not getting any smarter out there. You have to come to...

Hi All I picked up a inter-tel 5200 from a popular auction site..... Now as far as I can see it's working as I can get into the web console, but can anyone assist in sourcing the DB programming tool? as it would appear I can go nowhere without it.. It's not getting any smarter out there. You...

cheers all, I've got vendor visits lined up, so I can see their offerings It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

Current CC is fairly simplistic - skills based routing, time of day, day of week, menus, q announcements etc, we also do database dips for some services and will be looking at chat functionality soon. It's not getting any smarter out there. You have to come to terms with stupidity, and make it...

Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...

Hi All, So I'm currently looking after a Shoretel system with their contact centre plaform as well. We're just shy of 900 users with 180 on the contact centre and 4 remote locations this year one of my jobs is to look at whether shoretel is still a fit or I need to look at other systems like...

Very sad news indeed - a great loss to us all. Thoughts and prayers to the family It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

Cheers for that - I guessed that the 230's could work - does anyone have a mgcp.conf that I could take a look at? been trying to get these working to prove that they can but am getting nowhere fast. It's not getting any smarter out there. You have to come to terms with stupidity, and make it...

So we are running ShoreTel in the company that i'm working in at the moment and I've got to do a telephony review next year to see if ShoreTel still fits in the business. To date the ShoreTel system has proven mostly reliable, with a few niggles that have needed whole-scale updates as ShoreTel...

http://www.ebay.com/itm/Shoretel-14-2-Software-New-in-Box-Build-19-46-1802-0-/152172622765?hash=item236e31f3ad:g:5ZAAAOSwhOVXdD37 It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

oh - when did that change - well sign up on shoretel forums I'm there as well It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.