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You will need to have separate clientele folders for each user. If you have it installed correctly, these get automaticlaly created when the terminal server profile gets created. you have to follow the instructions that are in the attached white paper. My path looks like this...

Every time you move Platinum from one server to another, you need to re-register it. Platinum adds license strings in the control database and in the master database that are left behind since you do not transfer the master database from one server to another. The license string is dependant...

It is not that easy, there is much, much more involved then just creating an ODBC connection to the Access database. you have ctel.sys, ctel.bin files that everyone uses etc. This will not work. We do not use Connector either. We have some success with users that use Clientele when they use vPN...

For what reason did you run the dbupdate utility? Did you upgrade from a prior version, did you apply a service pack? Did you add an additional company under the control? Did you install additional modules in a an existing company? For whatever reason you ran the dbupated - you need to take a...

Unfortunately there is nothing else I can think of, I am sorry. I know that my users are not Admin users. At this point I'd suggest to contact technical support at Epicor and perhaps ask that Louis Gomez can take a stab at it. He's the Citrix admin at Epicor.

We use Metaframe 4.0. I have special groups in my Active Directory set up. I.e. CitrixeBO users, CitrixeFO Users, CitrixStarProject Users, CitrixFRx users etc. I ensure that when IT creates a new users, they put this user in the correct Citrix group, depending on what software the users is going...

I had some problems like that. I made the eClient folder a share with read permissions to the group that eBackOffice was published for. I'd pick one user that doesn't have special rights and then try to log on through Citrix with this user to see if that would resolve the problem.

This error message is usually triggered by an incompatibility with the crpe32.dll file. 7.3 gave you the ability to upgrade the Crustal Reports from version 8.0 to 9.0. Did you do that? Make sure that the person who wants to print reports does not have a different crpe32.dll file on their local...

I like that it is easy customizable, saves you a ton of money. It's a good value for the money. Technical support is good. Epicor really tries to work with you, they don't just sell you something and then try to sell you some more. They are really determined to keep you happy long after you...

Tell me exactly what the problem is. Are you getting an error when trying to go into Utilities - Product Registration? You need to do that logged in as SA with SA password. If you tell me what the problem is, I might be able to help. I used to work for install team at Epicor technical support. I...

If you're heavy into manufacturing, I'd recommend Epicor's Vantage to you. Epicor Enterprise won't do it, it's not real heavy on the manufacturing part. We use Epicor Enterprise since years, we started off with 7.0. I used to work in technical support at Epicor for years. What customers in...

There was Vista versions 3.2, the next version is Vista 4.4. Everything between that were service packs. The newest version is Vista 8.0. What you have seems like service packs/patches. I'd recommend to contact technical support, they can track down what service packs/patches you might be...

Ask to get from UPS the rss_developer kit. They give it to you for free since you use their software. That will make it possible for you to integrate your software with theirs. Has everything you'd need and UPS is very helpful to get this going for you.

We use eFrontOffice and have UPS integrated with eFrontOffice. We used the software UPS supplied for us. We created tables that contains that UPS rates etc. In the UPS shipping software in out shipping department we created ODBC to our software and linked up tables. The shipping software will...

This is a special license version given from Seagate to Epicor. You can use it to modify other reports with it but you will be in violation of the license agreement. You better hope your financial auditors or Seagate will not become aware of this.

We are using versions 7.2 SP3 and would like to upgrade our Citrix environment to version 4.0. Does anyone else run eBO and/or eFO under this Citrix version? Any known problems?

Carlos, what do you mean by "interface" not compatible? Are you starting up the dbupdate with the icon or how do you start it up? Are you using the SA login or your user login?

In general you create a system DSN to make a connection to the Clientele database. The trick is that it has to be called by the same name on each workstation, otherwise you will have problems. Did you make sure that all workstations that connect call the system DSN the same?. you can call...

Does anyone use eFrontOffice 7.2 in combination with eBackOffice 7.3.5? Epicor tells me if I want to upgrade eBackOffice to 7.3.5 I have to upgrade eFrontOffice as well, otherwise eFO 7.2 won't work with eBO 7.3.5.

If a report just flashes on the screen, first run another Crystal report on this machine. That will tell you if the problem could be a .dll issue with a .dll file that Crystal uses. If other reports run fine, this report could have gotten corrupted. Run the diagwin. You should set the debug...