Strange problem w/ Pre-import Report

[ranchan02]

Hi Everyone:

I'm trying to help an end-user with this strange problem she's having with the Pre-import Report in eBackoffice 7.2 SP 4. When she goes to Accounts Payable > Processing & Posting > Voucher > Pre-import Report, the "Raw Data Pre-Import Report" window pops up. She then clicks on "Process" button and it flashes what looks like a crystal report and disappears. I tested this in another machine (logged in as the end-user) and it seems to work correctly. So I think theres something wrong with her configuration. I already checked the ap.prf file, bue what else can I check to get this working?

 

[karenoden]

If a report just flashes on the screen, first run another Crystal report on this machine. That will tell you if the problem could be a .dll issue with a .dll file that Crystal uses. If other reports run fine, this report could have gotten corrupted. Run the diagwin. You should set the debug level to 9 in the ap.prf before running diagwin. Make checkmark in everything under levels. Change the buffer size to 50000 before you run the diagnostic utility. That might give you a clue as to what the program is doing, if the info is even passing to the crystal report or if it drops off before. Does this workstation have Crystal installed, if so - what version?