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Yeah the move went well, we had no issues. Thanks for the reply.

I would suggest you make a new thread. I had opened a call with Avaya at the time but I do not recall what happened with it. I have since changed positions and do not work on either system any more. Does it sync back up if you restart the VM service. I seem to remember it works fine for a...

We did stop experiencing the issue as often after an upgrade. I don't recall what release made a difference. One site is on 9 now the other still running 8.1.x

There are 4 IPO 500 V2s on the SCN, 7.0(36) The licensing on both HQ are similar enough other than the VM licenses and the number of voice networking channels. As far as licenses I was just planning on exchanging them, swapping SD cards and moving the licenses to the respective units. Both...

Has anyone ever had to relocate a VM Pro server to another node within a Small Community Network? I have a customer who planned on expanding a site a relocating their HQ when we installed the system so we made this site our main site hub. Now they have had some problems, things haven't gone as...

You can manually set it if you set the system time config source to none. To do so you need to set a phone up with system phone rights level 2 Manually Setting the System Time For systems without access to a time server, a number of methods to manually set the system time exist. These are...

Firewall, blocking the traffic?

Sorry, when no user is logged in it should be solid. Is it a slow flash or fast flash? What does system status show for that user?

Check the VPN time outs, IKE phase one and phase two timers. I had a site that would drop the phone every time the phase two timer renewed, we bumped it out to keep it from happening during business hours.

The phone may be connected and the extension active but there may be no user logged in. Try calling an internal extension from that phone, if it shows no user that may be your problem. In that case you can log the user in using *35*extn*logincode#

I wanted to add that it doesn't affect the whole site at the same time, it usually happens to one phone at a site at a time. I think there is a session timer in play here that times out eventually after some amount of idle time then resets.

If three consecutive login attempts fail for an administrator account name, the account is locked for an hour.

I'm not familiar with Mitel but one of my favorite things about IPO is short codes. It goes along with the flexibility mentioned above, basically you can make a feature code to do whatever you want or replicate a users previous training.

We have an IPO 500 8.1(69) in a rack-space with public IPs assigned. I currently have 5 sites with phones connecting to the system using SIP trunking. System: Hosted by customer with two bonded T1s for internet access, no firewall. Site 1: has a T1 ISP, Cisco ASA firewall, experienced no issues...

First you should be using manager 9.0(36) or higher to manage a 7.0(36) system. That being said, have you tried to log in to the security settings to see of you can change the password back? Try using the default login on security configuration, then if you can get in you can change the...

You can reboot and everything will come back up where you want it or you can go to each phone and use *36 to log out the current user. Your change changes the base extension but the current user is still logged into the phone.

From the knowledge base Intuity To record or re-record a personal greeting: 1. Log in to your mailbox. 2. Press 3 to select personal greetings. If you have selected any call types, you hear an announcement that lists the call types and the greeting assigned to that call type. For example you...

To use the partner phones you going to need an ETR6 card. ETR6 Card (Max 3 per system) The ETR6 Card provides 6 ETR (PARTNER ACS telephone) station ports (Ports 1-6); and supports (1) of the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 7-8 become Power Failure...

Narrowed it down to G711u codec, every other codec works w/o issue. Moving on

You need the current version of manager, you'll have to download it from Avaya. The latest manager version is 10.1(67)