IPO New System cannot connect 7

[jeromephone]

We just got a new 8.1 500v2 system setup in basic mode from our supplier. We are running mananger 10 we can see the system but it is grayed out. DHCP has given it a address. I have tried different computers and have reset the system to default and attemped to access it without luck. We can ping system, we have another system on our network and we can see and control that one fine. Shutting down the other system has no effect on this problem.

 

[tlpeter]

Manager version 10 means 8.0
It should show 10.1
Get someone who knows how the IPOffice works.

PS this person probably would not set it up as a basic system.


BAZINGA!

I'm not insane, my mother had me tested!

 

[wingnutkev]

You need the current version of manager, you'll have to download it from Avaya. The latest manager version is 10.1(67)

 

[jeromephone]

Thanks for the help btw the customer wants the system set up as a partner to reuse his existing phones.

 

[wingnutkev]

To use the partner phones you going to need an ETR6 card.

ETR6 Card (Max 3 per system)
The ETR6 Card provides 6 ETR (PARTNER ACS telephone) station ports (Ports 1-6); and supports (1) of the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 7-8 become Power Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports. Compatible only with PARTNER Mode and Mu-Law SD cards with Basic Edition, in North America market only.

 

[hairlessupportmonkey]

[PISSED OFF RANT]

This customers experience with the IP Office is going to be less than poor. Judging from the initial post, who ever is installing and supplying this has NO experience or basic knowledge of the IP Office and is installing it blind.

Its cowboys like this that make our life as decent installers and maintainers hard. Avaya keep tightening the screws on licences, costs, accessibility, stable software, but wont deal with the real issue - Inexperienced people being sold expensive phone systems and coming to helpful forums for free advise, then pissing the customer off when the basics simply don't work.

Please Please Please get some training or an experienced contractor in to install this.

[/PISSED OFF RANT]

ACSS - SME
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