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IPO 412 Both IP Manager and Voicemail Pro on same server. I thought this might be a problem but up until now it hasn't been. All of a sudden when an ACD agent logs off their phone and goes to NoUser, if someone tries to dial their extension it just rings and rings. This is only affecting...

Okay, this will probably be funny to you and keep in mind this was in no part my idea... :) IP Manager 6.0.5 with VMPro 3.1 and Delta Server Version 5.2.9 and both the IP Manager and the VMPro are running on the same server for an IPO 412. Yeah yeah let the laughing commence.

It is good to know that it is the number of agents logged in and not the number programmed. Indeed I know that only ACD agents can receive reporting. My problem for example right now is that I only have 17 agents logged in with 25 licenses, and yet more than half of those logged in are still...

I have noticed this, it reads them as "undefined". Is this something I can fix by logging out people who have an ACD license down to the amount of licenses I have or do I have to completely take these other people off ACD agent status through the IP Office Manager? Thanks again!

I keep getting this message in the Delta Server Events. I know I am over the amount, what I would LIKE to know is what problems could I encounter because of this? Thanks

Ah yes but there are more than just three hunt groups altogether. I just need these three to be controlled by one button and then there are a few others that would be controlled by their own buttons. Sorry if I didn't make that clearer before. Thanks.

Is there any way to link multiple hunt groups to one enable/disable button on the IPO 412? We have 3 hunt groups that are essentially all the same hunt group except that we use different phone lines to report the source accurately. I don't want to have to make 3 different enable buttons for the...

Now, the stupid part of this is I believe I've had to deal with this problem before and I can't remember what I did to get it to work, but when I try to install Call Center View on a new computer, upon startup if I make a new profile it won't allow me to set up anything once in. On the computer...

So for the weekends I have to make super logins that cover all the necessary hunt groups and when agents come in they can just log in to those. This way I don't have to keep adding and removing them from hunt groups, and I can't trust them with Hunt Group Enabled buttons. Is there any way to set...

We are on 5.0.14

Not that this is a huge deal, but in order to validate the credibility of the information that out IP412 is giving us, I have to ask this question. Why is it that when I'm looking at the Agent Activity vs. Agent Activity Trace reports it gives me two different times as to when a particular call...

Interesting. I'd have figured that if one network couldn't connect to another, it was primarily the network's fault and that I had nothing to do with it. Thanks for your input.

This doesn't make any logical sense to me but what I'm hearing from people is that they can't get a call through depending on where they are calling from, or that is what I'm gathering anyway since when I test the lines I can get through just fine. Is there any way I could be inhibiting call...

Okay sooooo.... Let's say I have an operator who is only "sometimes" at work. I have quite a few "operator hunt groups" going to her so she can answer the phone properly per company when she's here. Can I forward on busy or no answer to a short code module with a generic action to leave...

I know there's supposed to be a VB script for this (which I am not real familiar with) but is there an easy way to automatically forward voicemail coming in to one hunt group to a different destination mailbox? If not can I get some quick pointers on how to implement the VB script? Thanks.

Actually I just found out before I left work yesterday that Time Warner (and other carriers I guess) are having MAJOR network outage problems nationwide. Thankfully as of this morning most of the exchanges have been fixed, but not all. Is this grounds for a class action lawsuit? :)

This is about the strangest thing I have ever experienced and it's happening right now. I have the IP Office 412 v3.1 Basically, I can call out to some numbers (pretty much any long distance number but only certain local numbers), and if anyone dials our DID numbers directly, they get a busy...

The forwarding thing doesn't work, but nice try tlpeter! Please do let me know if there is a source number available for this. Thanks!

Is there any way to fool the IP Office 412 (3.1) system into thinking it is getting an internal call when it is actually getting an external call? I ask this because I want to set our agents up so that it automatically picks up after one ring by hiding an internal auto answer button in the back...

Currently the system is set up to ring back a person after they have been on hold for a certain amount of time and then drop into their mailbox if not answered. How do I disable this function? I haven't been able to find it anywhere. Thanks