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You can create sub groups, yes you need licenses for ACDs (CMS), agents, ODBC, Supervisors, etc.. How much is it is based off the subscription model/purchase you get from Avaya.

To have a CMS HA pair you will have to engage Avaya. They keep the admi-sync file to themselves, for the last 4 deployments I've done. I have also used just one CMS with daily backups and the ESXi doing a daily backup just incase.

You will need an ODBC connection to pull CMS Data Tables into another SQL server., and it does require a license.

It has worked before, also its two SIP users on the same SM. Shouldn't that at least let them dial between each other Today Makes Tomorrow

I have an issue were I have SIP phones that are registered/AST, I call call any SIP station from a H323-CM station But the SIP Stations can not call each other or any type of station. SMGR/SM - 8.1.3.3 CM/G450 - 8.1.3.3 All Systems have be mudged with 3rd party Certs. Certs have be loaded to IIS...

Do the Data Option 242 have L2Q=1, L2QVLAN=xxx? L2Q needs to be enabled for it to work Today Makes Tomorrow

I am installing Experience Portal & the MPP on the same VM server. My issue is once the EPM & MPP are install I have t log into the linux side to configure the network settings, BUT I do not have the default login and nothing works (admin/admin01, epadmin/epadmin01, root/root01, etc.). Does...

Check to see if the extension is set to allow ip softphone (page 1) If the Agent ID is using passwords, is it correct? Try without a Agent ID Password If you are able to log into the 1x agent softphone, but can not log the actual agent ID in. Then there is a setting issue (password, license...

Go to settings in 1X Agent and select SIP protocol from H323, it will then restart the application Today Makes Tomorrow

you can do a list history inside the CM itself and see users who made changes to hunts, skills, agents, vec, etc. will not tell you the exact change unlesss you audit inside system manager Today Makes Tomorrow

Forgot CM 6.3 EAS Today Makes Tomorrow

This issue has been jumping around my agents. Where once they Hit Login then as soon as they put in their Agent ID Password they will get a fast busy. A couple attempts they are good or even just wait a second. Did a trace and got Denial Event 1040: ACD Login Failed D1=0x9e61 D2=02298f...

yes you can insert clear in the text file, you just have to remove as every time the phone grabs the file it clears making a constant loop Today Makes Tomorrow

YOu can use the Utility web page if it can be reached remotely(VPN) and/or Network guys reboot the ports. Also use the 46xxsettings file set the clear command, this way once the phones reboot they will pull the file get the reboot command. Make sure you remove clear so the phones just dont keep...

Go to CMS Supervisor - Tools - User Permissions -Select (VDN, SKILL, etc.) You will put in the User ID chose a selection or range (1-100) Today Makes Tomorrow

I want to be able to do it from a desk phone with the correct COR/COS restrictions. example. An agent can typy FAC(login)+(Agent ID), then FAC(Auto-In) and so on. Now why cant a Supervisor with Console Permission be able to example. FAC(Auto-IN)+(Agent ID) this will put agents back in que...

I am trying to figure out how a CMS Supervisor can remotely put an agent into Available if in Aux,or etc. state. I know you can Remotely Login and Logout but I want to know if the State can be changed from the Phone (COR, COS) or even in CMS Supervisor v17 also CM is 6.3 Today Makes Tomorrow

did you check the actual extension (not agentID), looks like a button is programmed to automatically login (do something) Today Makes Tomorrow

I assuming you are using 1x Agent on the desktop PC and selected vu-stats window if so then yes, label skill 1 as Highways in CM under vu-stats. also in 1X Agent settings you have to enable the vu-stats. Today Makes Tomorrow

Do you have the correct ACD selected, when your trying to pull reports. Today Makes Tomorrow