Hello
Is anybody using the Avaya Agent for Desktop and can you confirm if the Stats Console can display the skill name, not just the number, e.g. 'Highways' instead of 'Skill 1'? We are looking at the Agent for Desktop as a replacement for our CMS Wallboard queue stats displays, which are very time consuming to maintain.
Could you also provide a few brief details about your experience of using the application, please. We just want to know if it is worthwhile pursuing it as an option.
Thanks
Is anybody using the Avaya Agent for Desktop and can you confirm if the Stats Console can display the skill name, not just the number, e.g. 'Highways' instead of 'Skill 1'? We are looking at the Agent for Desktop as a replacement for our CMS Wallboard queue stats displays, which are very time consuming to maintain.
Could you also provide a few brief details about your experience of using the application, please. We just want to know if it is worthwhile pursuing it as an option.
Thanks