Issue with my Avaya CMS

[espacitto]

Hi,

Since à mounth, I can't access reports using Avaya CMS Supervisor, when I run an historicale report, the result is null and when I run a real time report §i get a error message "split_query ISAM error: illegal argument to ISAM function."

I tried to restaure an admin backup but i recieve an other error message asking me to see the error reports, you can find the log result below :
RESTORE Process startup failed. Contact Services. Cannot restore
Non-CMS data because there are no tables in the database for
that group.
Can you help please ?

thanx in advance.

 

[avAyATEKky]

Do you have the correct ACD selected, when your trying to pull reports.

Today Makes Tomorrow

 

[DAVIDPAYNE]

Depending on the version, if you have not enabled time of day, and select a no default time of day then you will get no data. I think that was added in R18.