Hi -
So I have my Avaya Agent for Desktop connected via SIP and is registered to our Session Mangers...but when I open my One-X Agent and try and login using 'Place and receive calls via - Deskphone'....I get an error message stating 'the telephone you are trying to share control of is currently out-of-service'. Is this because my Avaya Agent for Desktop is registered to our Session Managers and not directly to the CM (via h323)? Is there a way I can get this to work?
So I have my Avaya Agent for Desktop connected via SIP and is registered to our Session Mangers...but when I open my One-X Agent and try and login using 'Place and receive calls via - Deskphone'....I get an error message stating 'the telephone you are trying to share control of is currently out-of-service'. Is this because my Avaya Agent for Desktop is registered to our Session Managers and not directly to the CM (via h323)? Is there a way I can get this to work?