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I agree, the tenant restriction would be an ideal application. I am trying to get this sorted out, and have a snag or two. I made the voice mail ports tenant 1. I made all sets, admin, guest, and consoles tenant 2. Using form 5, I was able to prevent callers in the auto attendant from reaching...

I know this probably is not a new scam, it seems they keep rehashing old scams counting on staff turnover in hotels. Sadly, this seems to work. I have a Mitel SX-200 that is set up to send unanswered calls to the attendant console to a menu mailbox, which offers a couple of press off's for...

I have a 3300 with embedded mail, release 4.1, active software load 10.1.1.11.2. I have several users who have 2 DID numbers appearing on their phones. Currently, I have a mailbox for each of the DID's, which is clumsy for the users to manage. Is there a way to route one of the DID's to the...

I have a 3300ICP, release 5.1 that my customer inherited from a different company. In reconfiguring this system for them, among other things, I removed all mailboxes, went thru the administrator (9999) mailbox, rerecorded all open, and closed greetings, made sure there were no temp greetings. In...

Thanks to both of you for responding. I did verify the timers, and made the change to the 1st alt tables as well. Works like a charm. Thanks again

I have an issue where I have set up my sets with a DID, and a rollover line. When on a call, user wants the call to ring on the rollover, and if not answered, send to voice mail. I set up a 1st alt for each phone, setting "this" on the busy fields, making the destination number the rollover...

OK, I finally figured it out. I had not defined the 1st alt reroute assigned to the DID Directory numbers in the rerouting table, only to the prime number assigned to the phone. Made the change, works like a champ. Thanks again everyone.

Actual result is calls do not forward, they continue to ring until caller hangs up. The COS Call forward no answer timer is set to 15. At the other locations where this does work, this frowards on about the 4th ring. The issue with the calls on hold was the call hold retreive with hold key...

Thanks to all of you who have responded. I got the issue with picking up calls on hold resolved. I may not have been clear describing the call forwarding issue. I have 3 remote locations, all using DID services, all using 5320 sets. None are using voice mail. All are assigned to the same COR...

I recently installed some 5320 IP phones in a remote location to the 3300. Users have 2 issues. 1. User has 3 phones, with 3 DID lines appearing, and ringing on each phone. When user "A" picks up a call, puts it on hold for user "B" to pick up, they cannot. I have turned privacy off everywhere I...

I think I figured out my own question. I found it in the system speed call tables......wierd

I have a DID number that when dialed from outside, goes directly to a greeting programmed in an administrators mailbox. When dialed 4 digits internally, prompts the caller to enter their voicemail password. I cannot find this number to reconfigure it. Any suggestions out there?

I got back on site today, and did discover that the line appearance was indeed programmed in the call reroute table. Removed the appearance, problem solved. I appreciate all your inputs.

trying to remove a single line appearance to change to a multiline or key system setup. I have tried to deassign the line appearance, tried to remove the set entirely. System gives a "internal system error". Machine is a 3300, release 4.1SP1, active software load 10.1.1.11.2. Any thoughts out...

Does anyone know this product. I have a customer who has one, and has asked is it a VOIP System? Does it offer IP Trunking, IP Sets, or perhaps both? Anyone? Thanks!

I just tried removing the second appearance of the prime, and it worked just like you said. I figured it was something simple, right under my nose. I appreciate your help with this.

The users wish to have the ability to make a call instead of answering the ringing line. I was able to set up a 5320 IP set with a Single Line Group type on key 1, a second DN on key 2, and made the set hunt to the second DN when busy using the Call ReRouting Always form. I am stuck on how to...

I have a new account whose users are all programmed with multicall prime directory numbers. According to them, this prevents them from ignoring an incoming call to make an outbound call while the phone is ringing as all their line appearances flash while ringing. Assuming that they are using the...

Just finished a small 3300 installation, my first. The customer wants a key system emulation using 2 LS trunks. I have them appearing on all the phones (IP Phones), programmed on the keys as "key system". Outbound, they work great, press and dial. Inbound, however, the caller hears 3 full ring...

Both good ideas, I appreciate your feedback!