I recently installed some 5320 IP phones in a remote location to the 3300.
Users have 2 issues.
1. User has 3 phones, with 3 DID lines appearing, and ringing on each phone. When user "A" picks up a call, puts it on hold for user "B" to pick up, they cannot. I have turned privacy off everywhere I can find it. The appearances are programmed as multicall.
2. Same phones as above. Users all have voice mail turned off.
Instead, they wish for all calls, 24x7 to be forwarded to an outside, local answering service. I built a 1st alt reroute table, set the 4 entries relating to no answer to "this", defined a forward to number, built that same number in the system speed call table to go to the ans. svc. COS allows forward no answer, and timer is set to 15. Removed, and redefined all the sets, moved the 1st alt to a different table number. Nothing.
Any thoughts anyone.
p.s. both of these features work on other 5320's for this customer at different, remote locations. I copied the same data for these, abd they do not work.
Thanks for reading.
Users have 2 issues.
1. User has 3 phones, with 3 DID lines appearing, and ringing on each phone. When user "A" picks up a call, puts it on hold for user "B" to pick up, they cannot. I have turned privacy off everywhere I can find it. The appearances are programmed as multicall.
2. Same phones as above. Users all have voice mail turned off.
Instead, they wish for all calls, 24x7 to be forwarded to an outside, local answering service. I built a 1st alt reroute table, set the 4 entries relating to no answer to "this", defined a forward to number, built that same number in the system speed call table to go to the ans. svc. COS allows forward no answer, and timer is set to 15. Removed, and redefined all the sets, moved the 1st alt to a different table number. Nothing.
Any thoughts anyone.
p.s. both of these features work on other 5320's for this customer at different, remote locations. I copied the same data for these, abd they do not work.
Thanks for reading.