3300 second alt forwarding not working

[lvtech]

I have an issue where I have set up my sets with a DID, and a rollover line. When on a call, user wants the call to ring on the rollover, and if not answered, send to voice mail.
I set up a 1st alt for each phone, setting "this" on the busy fields, making the destination number the rollover extension.
Then I set up a 2nd alt entry, setting "this" for all fields, making the destination the voice mail pilot number.
The rollover works, but does not go to voice mail. I thought this was working the other day, but it has stopped, and I cannot see why.

Thanks!

 

[caknfd]

In the first alt form make the 4 busy choices be this and the 4 no answer choices be last.

Craig

 

[kwbMitel]

2nd Alt is controlled by a timer in either the COS of the station or by a system Options timer. Make sure it is set appropriately.

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What's most important is that you realise ... There is no spoon.

 

[lvtech]

Thanks to both of you for responding. I did verify the timers, and made the change to the 1st alt tables as well. Works like a charm.
Thanks again